Scribd

Director, IT – Corporate Security

Scribd

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • United States

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Salary

💰 $220,000 - $290,000 per year

Job Level

Lead

Tech Stack

MacOS

About the role

  • Partner with executive leadership to define a clear, prioritized IT roadmap and operating model aligned with business priorities.
  • Lead evaluation and implementation of AI-enabled tools; identify high-value use cases and establish practical governance for responsible adoption.
  • Serve as a visible advocate for IT across the company through cross-functional partnerships, translating business needs into scalable solutions and clear tradeoffs.
  • Lead and coach a small team delivering Tier 1–3 support; set clear expectations, operating rhythms, and growth plans.
  • Define and track outcomes that matter: reliability, speed of delivery, operational efficiency, and employee feedback - while maintaining runbooks, end user documentation, and continuously improving self service to reduce friction and repeat issues.
  • Own intake, prioritization, escalations, and employee communications to ensure fast, high-quality resolution.
  • Define and track service metrics that measure responsiveness, resolution quality, and employee satisfaction (e.g., time to first response, time to resolution, CSAT, SLA adherence).
  • Drive recurring-issue elimination through better tooling, automation, and improved workflows—not just faster ticket closure.
  • Own joiner/mover/leaver processes and the access lifecycle using least-privilege, role-based access, and periodic reviews.
  • Administer and continuously improve core IT-managed systems (e.g., Okta, Google Workspace, Slack, Atlassian, ticketing, password manager).
  • Partner with functional owners to support reliable operation and secure administration of business-critical platforms (e.g., NetSuite, Zendesk, and similar tools).
  • Ensure systems and integrations are designed to support data integrity, access controls, auditability, and reliability.
  • Establish lightweight standards for tool intake, approvals, renewals, admin role design, and deprovisioning to balance agility, security, and cost.
  • Own devices end-to-end—procurement, provisioning, onboarding, repairs, refreshes, offboarding, and secure disposal.
  • Ensure new hires have a consistent, secure, productive setup on day one; maintain accurate inventory and lifecycle hygiene.
  • Manage macOS fleet standards and compliance posture via Kandji (configuration, app deployment, remote actions, device controls).
  • Oversee office technology reliability including WiFi/networking, conference rooms/AV, and vendor-supported workplace infrastructure.
  • Implement practical endpoint and access controls in partnership with Security (device compliance posture, endpoint protection hygiene, secure configurations).
  • Support security incident response (triage, containment actions, device coordination, clear employee comms).
  • Contribute to audits and evidence collection through strong documentation, access review practices, and clean system ownership (SOC 2 / ISO / PCI / SOX where applicable).
  • Build & maintain playbooks and operational readiness for identity, email/collaboration, and endpoint tooling outages to reduce downtime and confusion when things break.
  • Establish pragmatic standards and controls that improve reliability and security, applying sound judgment to balance risk, compliance, and business velocity.
  • Partner cross-functionally on risk management and serve on the company’s risk committee, ensuring employee technology systems support the broader risk posture.
  • Manage vendor relationships, spend, renewals, and procurement coordination, with accountability for performance and service delivery quality.
  • Own the IT budget; make thoughtful investment decisions while operating within constraints.
  • Lead key IT initiatives end-to-end with crisp stakeholder updates, predictable delivery, and measurable results.
  • Identify and implement automation opportunities—especially in provisioning, access workflows, and device lifecycle—to reduce operational load over time.

Requirements

  • 8–10+ years in Corporate IT or Digital Workplace roles, including experience leading IT teams
  • Experience leading IT support and service delivery with clear, measurable results
  • Hands on experience managing identity and access using Okta or similar tools
  • Experience supporting employee onboarding, role changes, and offboarding with thoughtful access controls
  • Strong experience administering Google Workspace for security and day to day employee needs
  • Experience managing macOS devices using Kandji or a similar MDM platform
  • Familiarity administering collaboration tools and applying service management best practices in a practical way
  • Experience partnering with Security on endpoint protection, audits, and compliance readiness
  • Experience managing IT vendors, renewals, and budgets with accountability for outcomes
  • Trusted partner to senior leaders with clear, effective written and verbal communication
  • Able to stay calm under pressure and explain technical decisions in business terms
  • Player coach mindset: comfortable stepping in when needed while building scalable systems that reduce recurring issues
Benefits
  • Scribd Flex (flexible work model)
  • Comprehensive health, dental, and vision coverage
  • Mental health support and disability coverage
  • Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals
  • Paid parental leave and family support benefits
  • Retirement matching and employee equity
  • Learning and development programs and professional growth opportunities
  • Wellness and home office stipends
  • Complimentary access to the Scribd, Inc. suite of products
  • Enterprise access to leading AI tools
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportservice deliveryidentity and access managementendpoint protectionautomationmacOS managementGoogle Workspace administrationAI-enabled tools implementationservice management best practicesrisk management
Soft Skills
communicationleadershipproblem-solvingcalm under pressurecoachingcross-functional collaborationstakeholder managementdecision-makingadaptabilitystrategic thinking
Certifications
SOC 2ISOPCISOX