ScreenPoint Medical

Customer Success Manager

ScreenPoint Medical

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Act as the primary point of accountability for customer success, satisfaction, retention, and long-term value realization.
  • Drive gross retention and net revenue retention by ensuring customers adopt, expand, and fully realize the clinical and operational value of ScreenPoint’s solutions.
  • Identify expansion, upsell, and cross-sell opportunities in partnership with Sales, based on customer goals, usage patterns, and maturity.
  • Monitor customer health indicators and identify early risk signals, develop mitigation plans, and proactively intervene before issues escalate.
  • Deliver Executive Business Reviews (EBRs) that articulate clinical and operational outcomes, value delivered, and future opportunities.
  • Deliver high-impact clinical training for breast radiologists and clinical teams (virtual and onsite).
  • Collect, synthesize, and communicate customer feedback to Product, Engineering, Sales, and Marketing.
  • Partner cross-functionally to ensure seamless customer experiences from pre-sales through renewal.

Requirements

  • Bachelor’s degree in a medical, scientific, or business field (or equivalent experience).
  • 4+ years of experience in breast imaging, radiology, mammography, or imaging AI.
  • Excellent verbal and written communication skills in English, with confidence presenting to clinical and executive stakeholders.
  • Experience in Customer Success, Account Management, Clinical Applications, or similar customer-facing roles preferred.
  • Familiarity with SaaS metrics (e.g., adoption, retention, NRR) and customer health concepts is key.
  • Knowledge of AI in radiology and/or mammography.
Benefits
  • Providing a Certificate of Conduct (VOG) or background check is part of our application procedure
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementclinical applicationsbreast imagingradiologymammographyimaging AISaaS metricscustomer health conceptsclinical training
Soft Skills
communication skillspresentation skillscross-functional collaborationcustomer satisfactionproblem-solvingstakeholder engagementrisk managementfeedback synthesisrelationship buildingtraining delivery
Certifications
Bachelor’s degree