Screencastify

Inside Sales

• Act as the day-to-day manager of the Account Executive team.
• Work your own full cycle deals from prospect research all the way through to close, while also helping the team work and close their pipeline of deals.
• Be a Screencastify evangelist and be able to articulate the big problems we solve for our users and customers every day.
• Beat your daily goals for reaching out to and connecting with prospects and future Screencastify customers.
• Conduct personalized, energizing solution demos.
• Measure and optimize the effectiveness of all stages of your sales process.
• Share best practices across the organization and help others grow from your experiences.
• Work closely and maintain effective communication with other departments, including Customer Success, Product, Support, and Marketing.
• Achieve quarterly KPIs and consistently hit targets for your personal book and your team’s goals.

Team Lead, Inside Sales – SaaS

Account Executive

• Work full cycle deals from prospect research all the way through to close.
• Be a Screencastify evangelist and be able to articulate the big problems we solve for our users and customers every day.
• Beat your daily goals for reaching out to and connecting with prospects and future Screencastify customers.
• Conduct personalized, energizing solution demos.
• Measure and optimize the effectiveness of all stages of your sales process.
• Share best practices across the organization and help others grow from your experiences.
• Work closely and maintain effective communication with other departments, including Customer Success, Product, Support, and Marketing.
• Achieve quarterly KPIs and consistently hit targets for both pipeline growth and closed won new business.

Senior Account Executive – Corporate SaaS

Customer Support

• Develop and execute a scalable strategic partnerships strategy aligned with company growth goals.
• Identify, negotiate, and manage high-impact partnerships (technology partners, channel partners, integrators, OEMs, etc.).
• Design partnership frameworks, including go-to-market motions, revenue models, integration strategies, and co-marketing plans.
• Work closely with Product and Engineering teams to prioritize integration opportunities and evaluate partner-driven product enhancements.
• Build strong relationships with executive-level partner stakeholders to drive adoption, expansion, and joint value creation.
• Serve as an executive-level point of contact for key customers to ensure satisfaction, retention, and expansion—acting as a hands-on IC with select strategic accounts.
• Analyze customer feedback, usage data, and customer journeys to identify friction points and opportunities for improvement.
• Partner with GTM, Product, and Support teams to define and optimize customer experience standards and escalation processes.
• Develop voice-of-customer insights and deliver recommendations that shape roadmap and GTM decisions.
• Act as a key leader within the GTM & Product organization.
• Influence strategic planning, product direction, and market positioning.
• Champion cross-functional alignment to ensure cohesive messaging, Partner + Product integration success, and customer-centric decision-making.
• Represent the company externally at industry events, partner forums, and customer briefings.

VP, Strategic Partnerships, Customer Experience

Financial Planning and Analysis

• Drive the budgeting and forecasting process, including annual planning and ongoing reforecast cycles.
• Prepare and analyze KPI reports, focusing on SaaS metrics such as ARR, NRR, churn, and customer acquisition efficiency.
• Prepare month-end reporting packages and presentations, ensuring accuracy and timeliness of financial statements and management reports.
• Conduct variance analysis to identify performance drivers and provide actionable recommendations.
• Partner with cross-functional teams (Customer Success, Sales, Marketing, Product) to support financial insights and decision-making.
• Assist the Operations Finance team with customer account management during peak selling season.
• Support ad hoc projects, such as pricing analysis, investment decisions, and scenario modeling.

Financial Analyst

• Screencastify is an educational technology company focused on K-12 educators; product used by over 15M people.
• Lead and unify Customer Support (Tier 1–2) to align reactive support and proactive growth across B2B and B2C customers.
• Manage and develop Tier 1 and Tier 2 Support team to meet KPIs for response time, satisfaction, and resolution.
• Own Zendesk strategy to minimize first response and resolution times and optimize customer interactions.
• Analyze support trends and collaborate with Product and Success teams on long-term improvements; communicate ticket status and product releases to CS and GTM teams.
• Work cross-functionally with Product and Engineering to identify defects and ensure alignment toward common goals.
• Create and document frameworks, tools, and processes to enable efficient, consistent support operations.
• Partner with the VP of Customer Success to refine support metrics and drive team alignment.
• Streamline internal communication in Slack, email, and other channels.
• Update and maintain Simplesat, NPS (Ortto), Livechat/Livebot, and Knowledge Base.
• Provide individualized coaching and leadership to team members working in reactive and proactive motions.
• Success looks like consistently exceeding SLAs, reducing support volume or improving product within the first year, and improving cross-departmental collaboration.

Head of Customer Support

Accounts Receivable

• Screencastify is a leading educational technology company dedicated to improving communication and learning outcomes with video.
• Primary focus on the K-12 education sector; used by over 15M people.
• Seeking a Part-Time Accounts Receivable Associate (Temporary) to join our Squad.
• As AR Associate, you will assist with the billing and collections process, ensuring that customer invoices are accurate, timely, and processed efficiently.
• You will also work closely with customers to resolve any billing issues and support the collections process to ensure timely payments from customers.
• This is a great opportunity to gain hands-on accounting experience in a fast-paced start-up environment.
• What you'll do:
• Assist the current AR team with the billing process, including generating and issuing invoices and credit memos.
• Ensure that invoices are accurate and comply with customer contracts.
• Resolve billing issues, working closely with customers to resolve any discrepancies or disputes.
• Manage the collections process, including tracking payment statuses and communicating with customers regarding overdue payments.
• Collaborate with other departments to ensure accurate billing and collections data.
• Analyze billing and collections data to identify trends, and make recommendations to improve processes and increase efficiency.
• Maintain client and subscription records in our billing system, Chargebee.

Team Lead, Inside Sales – SaaS

Senior Account Executive – Corporate SaaS

VP, Strategic Partnerships, Customer Experience

Financial Analyst

Head of Customer Support

Accounts Receivable Associate - Part-Time, Temporary