User Researcher

Scottish Development International

User Researcher at Social Security Scotland planning and delivering user research for inclusive services. Collaborating with multidisciplinary teams to inform design improvements.

Posted 6/16/2026full-timeGlasgow • 🇬🇧 United KingdomMid-LevelSenior💰 £39,767 - £45,472 per yearWebsite

About the role

Key responsibilities & impact

Plan and carry out user research to understand needs
Choose the right research methods for each project
Review and analyze research findings
Share findings through presentations and reports
Champion accessible and fair services
Collaborate with professionals across teams

Requirements

What you’ll need

Experience using research analysis and synthesis methods to produce clear, practical insights
Experience carrying out ethical and inclusive user research with diverse users
Experience selecting and using a range of user research methods
Technical skills aligned to User Researcher within the Government Digital and Data Profession

Benefits

Comp & perks

Supportive and inclusive working environment
A wide range of employee benefits
Commitment to equality and inclusion
Flexibility with working options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user researchresearch analysisresearch synthesisethical research methodsinclusive research methodsdata analysispresentation skillsreport writing

Soft Skills

collaborationcommunicationchampioning accessibilityfairness advocacy

Certifications

User Researcher certificationGovernment Digital and Data Profession qualification