Customer Services Manager
Scottish Development International
full-time
Posted on:
Location Type: Hybrid
Location: Galashiels • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £45,894 - £54,952 per year
Job Level
Mid-LevelSenior
Tech Stack
React
About the role
- Manage difficult situations in a calm and professional manner.
- React quickly and professionally to unexpected situations.
- Comfortably deal with people from all walks of life, especially vulnerable individuals.
- Build cross-government networks and promote open communication.
- Lead teams in an inclusive way and motivate them to excel.
- Plan team workloads to ensure excellent customer service.
- Make decisions to positively impact services while managing risks.
Requirements
- Experience of working in financial services environment.
- The ability to understand complex information and give clear explanations to customers whilst remaining calm in difficult situations and in a professional manner.
- Experience of working in service delivery.
Benefits
- Flexible and hybrid working options, with two days minimum working on site at SPPA.
- Commitment to equality and inclusion and support for recruitment adjustments.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
calmnessprofessionalismcommunicationteam leadershipmotivationdecision makingrisk managementcustomer serviceproblem solvinginclusivity