Senior Customer Success Manager, Sports Leagues & Competitions

ScorePlay

Senior Customer Success Manager for ScorePlay driving adoption with leagues and federations. Collaborating with Sales, Product, and Engineering to enhance media workflows and customer satisfaction.

Posted 5/12/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $120,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and grow relationships with leagues, competitions, and federations across departments (media, digital, comms, operations).
Lead onboarding, training, and ongoing success programs to ensure adoption and measurable ROI.
Ensure strong customer retention and satisfaction, proactively managing renewals and uncovering upsell opportunities.
Conduct quarterly business reviews (QBRs) and executive updates showcasing results and impact.
Map and monitor ScorePlay usage across all departments and entities in a league or competition.
Build frameworks to measure adoption and expand platform use to customer’s partners (e.g., clubs, sub-competitions, broadcasters, and partners).
Partner with customers’ teams and participants to align workflows and standardize media operations across their ecosystem.
Track key adoption and engagement metrics for your portfolio.
Build success dashboards and insights for both internal and external stakeholders.
Maintain accurate health scores, renewal forecasts, and reporting in CRM (HubSpot) and ScorePlay systems.
Partner with Product and Engineering to channel client feedback into product improvements.

Requirements

What you’ll need

5-6+ years of experience in B2B SaaS, preferably in Customer Success, Account Management, or Project Management.
Skilled in managing enterprise or multi-stakeholder accounts (experience in tech or media is a plus).
Strong operational mindset: you know how to build processes, define success metrics, and scale systems efficiently.
Tech-fluent: comfortable discussing APIs, integrations, and product workflows with both technical and non-technical stakeholders.

Benefits

Comp & perks

Strong level of equity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaScustomer successaccount managementproject managementAPIintegrationssuccess metricsprocess buildingdata analysisCRM

Soft Skills

relationship managementcustomer retentioncommunicationtrainingproblem-solvingcollaborationorganizational skillsproactive managementstakeholder engagementoperational mindset