ScorePlay

Customer Support

• Respond to customer requests via live chat (through Intercom) with clear, professional communication.
• Diagnose and troubleshoot issues (bugs, workflow confusion, data/platform mistakes, user error, connectivity/usage issues).
• Provide step-by-step guidance and aim to resolve issues on first contact when possible.
• Manage ticket volume and prioritize effectively during peak periods while maintaining quality.
• When an issue can't be resolved within support, create high-quality Linear tickets including context, impact, reproduction steps, and any relevant screenshots/logs.
• Work with internal teams to clarify issues and follow through until resolution.
• Communicate updates back to customers clearly and proactively.
• Document recurring issues and resolutions as you go (internal first, external later).
• Help improve FAQs, troubleshooting guides, and support macros to reduce repeat work and increase consistency.
• Flag gaps in documentation and propose improvements.
• Proactively identify recurring pain points, feature requests, and product feedback based on real customer conversations.
• Suggest and implement workflow/process improvements that help the team handle volume more consistently across shifts.
• Anticipate common issues before they become widespread and propose preventive solutions.
• Help review and improve AI chatbot conversations to increase deflection quality.
• Contribute to conversational design: designing workflows, refining prompts, and improving how the chatbot handles common issues.

Customer Support Specialist

Account Executive

• Own the full sales cycle end to end
• Build multi-threaded relationships across both executive and operational layers of each account
• Manage deals from 100 to 200k ARR with 6 to 9 month sales cycles
• Build detailed account plans across your named book
• Generate pipeline through industry events, warm introductions, targeted outreach, and your own network
• Run structured discovery across multiple personas to unpack workflows, pain points, and business impact
• Work closely with CS on handovers to set accounts up for long-term success and expansion

Enterprise Account Executive

Artificial Intelligence

• Build and maintain ScorePlay's AI playbook: which tools, which workflows, what "good" looks like
• Define AI strategy in partnership with the CEO: where we go deep, where we standardize, what we skip
• Run a continuous horizon scan on frontier tooling and surface high-signal opportunities early
• Design and deploy multi-agent systems that automate high-volume, high-friction workflows across Sales, CS, Marketing, Finance, and People
• Own the technical architecture for how agents connect to our stack (HubSpot, Notion, Slack, Linear, Granola, n8n, Claude/Anthropic API)
• Build and iterate on internal tools and Claude-powered automations that reduce manual work and improve output quality
• Define benchmarks and run evals to measure agent performance: accuracy, reliability, cost, adoption
• Run structured weekly syncs with each Head of Department to challenge workflows, validate AI plans, and pressure-test roadmaps before execution
• Co-design function-specific agent strategies that get used, not just documented
• Build training materials and onboarding pathways so new hires are productive in our AI stack from day one
• Define the KPI framework for AI adoption across the company, with revenue per employee as the north star
• Audit the agent fleet: map every active agent, its permissions, cost, and impact
• Set guardrails to prevent agent sprawl — redundant tools, conflicting automations, unchecked API costs
• Report impact to the CEO and leadership on a regular cadence

AI Orchestration Lead

Sales

• Support Account Executives in identifying and researching prospective clubs, leagues, and federations across Europe.
• Execute outbound prospecting campaigns — cold outreach, LinkedIn, email sequences — to generate qualified leads.
• Qualify inbound and outbound leads and help maintain a healthy pipeline across the region.
• Assist in preparing for discovery calls, demos, and follow-up communications.
• Support AEs throughout the sales cycle: research, proposal preparation, RFP contributions, and CRM hygiene.
• Help prepare tailored presentations and supporting materials for client meetings.
• Track deal progress and flag updates to ensure accurate forecasting and pipeline visibility.
• Conduct market research and competitive analysis to identify new opportunities and inform regional strategy.
• Build and maintain sales reporting and tracking tools (spreadsheets, dashboards) as needed.
• Support the broader sales team with administrative tasks, data entry, and cross-functional coordination.
• Contribute to internal projects as assigned by Sales leadership or Strategy & Operations.

Customer Support Specialist

Enterprise Account Executive

AI Orchestration Lead

Sales Intern