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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in drafting, reviewing, and negotiating complex legal documents while managing client relationships and ensuring high-quality service delivery. Capable of leading teams, mentoring junior members, and driving continuous improvement in legal processes and workflows.
Highest-signal resume keywords
Law Degree (LLB or Equivalent)Drafting and Negotiating Transactional DocumentsClient Relationship ManagementSupervising and Mentoring Legal Team MembersAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Drafting Complex NDAsReviewing Transaction DocumentsNegotiating Engagement LettersLegal Document Quality AssuranceLegal Technology Adoption
Soft Skills
Client-Facing ExperienceCoaching and MentoringProblem-SolvingCommunication SkillsAttention to Detail
Industry Keywords
Private EquityM&AFinancing TransactionsClient Check-InsQuarterly Business Reviews (QBRs)
About the role
Key responsibilities & impact- Lead day-to-day delivery for your allocated client group, ensuring high-quality legal services, strong client experience, deadline compliance, and consistent execution.
- Draft, review, negotiate, and oversee complex NDAs and ancillary transaction documents across private equity, M&A, and financing transactions.
- Act as the senior point of escalation for difficult legal, commercial, client, counterparty, or workflow issues, identifying, challenging, and formulating high-quality solutions.
- Oversee and review the work product of junior, specialist, and senior team members, ensuring quality, consistency, legal substance, and readiness for client distribution.
- Lead, sign off, review, and refine client playbooks, templates, and precedents, ensuring consistency with internal guidelines, format, and structure.
- Serve as the day-to-day account lead and ultimate “responsible person” for allocated clients, owning the overall health of each account.
- Be available and on call to clients, hosting regular check-ins, negotiation calls, and quarterly business reviews (QBRs) to assess platform usage, service performance, and account direction.
- Track customer health across allocated accounts, proactively identifying risks to satisfaction, retention, or renewal and acting early to address them.
- Take ownership of client complaints and issues end-to-end, drafting competent responses and driving them through to resolution.
- Support customer outreach and account growth, identifying opportunities to expand or deepen relationships — including onboarding additional document types, new workflows, or changes to scope — in partnership with the Account Manager.
- Provide coaching, feedback, mentoring, and training to team members, identifying development needs and designing and delivering targeted training.
- Monitor capacity, workload distribution, SLA performance, and service quality across your allocated group, escalating resourcing or performance issues as appropriate.
- Contribute to hiring, interviewing, onboarding, performance calibration, and progression discussions.
- Identify opportunities to improve service delivery, legal technology adoption, workflow design, and managed services scalability.
- Contribute to the continuous improvement of internal processes and delivery of workflows.
Requirements
What you’ll need- Law degree (LLB or equivalent).
- Proven experience drafting, reviewing, and negotiating core transactional or commercial documents, including confidentiality agreements, engagement letters, and release letters.
- Demonstrable client-facing experience, including direct ownership of client relationships, client calls, and handling client issues or complaints.
- Demonstrable experience supervising, mentoring, or indirectly managing legal team members and reviewing their work product.
- A genuine blend of legal and commercial capability — technically strong in the practice of law and commercially astute in the management of client relationships.
- Excellent written and spoken English, including the ability to explain legal concepts clearly to lawyers, non-lawyers, clients, and senior stakeholders.
- Strong attention to detail and commitment to producing consistently high-quality work.
Benefits
Comp & perks- Hybrid and remote working options, with the ability to work from other countries (upon request)
- Paid Sick Leave days per year to recover or care for family.
- Confidential Support: Employee Assistance Programme (EAP) offering mental health and wellbeing support.
- Professional Development: 7 days per year of paid study leave annually for exams and structured learning.
- Annual Bonus: Discretionary and performance-based.
- Generous Paid Time Off: Annual leave + bank holidays