Field Service Technician

Scientific Games

Field Service Technician servicing lottery retail locations for Scientific Games. Responsible for equipment installation, maintenance, and delivering exceptional customer service.

Posted 7/31/2026full-timeChillicothe • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client servicing, equipment installation, and repair while ensuring exceptional customer satisfaction. Proficient in troubleshooting computer software and hardware technologies, with strong organizational and communication skills.

Highest-signal resume keywords

Client-Site ServicingEquipment InstallationTroubleshooting Computer SoftwareCustomer Relationship ManagementMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Repair FunctionsPreventative MaintenanceEquipment RelocationTroubleshooting HardwareInstallation of Self-Service Equipment

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationOrganization SkillsTime Management Skills

Tools & Technologies

MS Office ProductsDelivery Truck Operation

Certifications & Qualifications

High School Diploma or EquivalencyClean Driving Record

Industry Keywords

Customer SatisfactionService CallsLottery Retailer LocationsTraining of Team Members

About the role

Key responsibilities & impact

Perform client-site servicing, repair, installation, and relocation of company equipment and supplies
Provide training and preventative maintenance to customers on all aspects of the equipment
Responsible for the completion of assigned service calls at lottery retailer locations
Communicate the value of our services and match products with customer needs
Perform extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures
Build and maintain strong, long-lasting customer relationships
Solve customer challenges the first time, owning it
Occasionally assist in the training of new and existing team members

Requirements

What you’ll need

High school diploma or equivalency
Pass a background check, drug test, and have a clean driving record
Ability to drive a non-CDL delivery truck
Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
An understanding of, and some experience with, troubleshooting computer software and hardware technologies
Excellent interpersonal, verbal, and written communications skills
Exceptional customer satisfaction skills
Organization and time management skills that enable effective multitasking
Ability to work weekends, holidays, and evenings as needed
Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more)

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development