Field Service Technician

Scientific Games

Field Service Technician servicing lottery retail locations for Scientific Games. Responsible for equipment installation and troubleshooting, providing excellent customer experiences.

Posted 7/31/2026full-timeMarrietta • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical skills in servicing and troubleshooting computer software and hardware technologies while providing exceptional customer service. Capable of building long-lasting customer relationships and effectively managing time and organization in a field service environment.

Highest-signal resume keywords

Field Repair FunctionsCustomer Service SkillsTroubleshooting Computer SoftwareMS Office FamiliarityClean Driving Record

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service TechnicianTroubleshooting Computer SoftwareTroubleshooting Computer HardwareInstallation of EquipmentRepair of EquipmentAbility to Lift 35 PoundsDriving Non-CDL Delivery Truck

Soft Skills

Interpersonal SkillsVerbal Communication SkillsWritten Communication SkillsProblem-Solving SkillsOrganization Skills

Tools & Technologies

MS OfficeExcelWordPowerPoint

Certifications & Qualifications

High School Diploma or Equivalency

Industry Keywords

Customer SatisfactionClient-Site ServicingEquipment InstallationCustomer RelationshipsField Service

About the role

Key responsibilities & impact

A Field Service Technician is a client-site facing technician who services lottery retail locations
Perform client-site servicing, repair, installation, and relocation of company equipment and supplies
Provide a positive customer experience using your customer service and technical skills
Perform extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures, with little to no supervision
Build and maintain strong, long-lasting customer relationships
Solve your customers’ challenges the first time, owning it
Training of new and existing customers

Requirements

What you’ll need

Must have a high school diploma or equivalency
Pass a background check, drug test, and have a clean driving record
Ability to drive a non-CDL delivery truck
Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
An understanding of, and some experience with, troubleshooting computer software and hardware technologies
Excellent interpersonal, verbal, and written communications skills
Exceptional customer satisfaction skills
Organization and time management skills that enable effective multitasking
Strong judgment and problem-solving skills
Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more)
Ability to work weekends, holidays and evenings as needed
Available to work overtime as needed

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Remote work options