Digital Account Manager

Scientific Games

Digital Account Manager responsible for managing lottery client relationships and enhancing player engagement. Overseeing operational efficiency and developing loyalty programs within the gaming industry.

Posted 5/13/2026full-timeAlpharetta • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary liaison for lottery customers, developing and strengthening client relationships to ensure alignment with their objectives and enhance program success.
Build trust and credibility with customers by understanding their unique business needs and tailoring loyalty program strategies accordingly.
Actively communicate program performance, opportunities for improvement, and updates to stakeholders to ensure transparency and alignment.
Facilitate open and proactive communication with both internal and external stakeholders, keeping them informed on program developments, performance, and new initiatives.
Develop and implement strategies that drive player engagement, increase participation, and meet key performance objectives.
Collaborates with cross-functional teams to ensure seamless execution of program, promotions, and system enhancements.
Continuously assess program effectiveness, refining approaches based on data insights and client feedback.
Oversee daily operations, including overseeing account management processes, rewards fulfillment, and player support.
Coordinate with IT and support teams for ongoing platform maintenance and updates, minimizing downtime and enhancing user experience.
Analyze financial reports and adjust program activities based on budget performance, in accordance with contractual requirements, providing regular financial updates to customers and internal stakeholders.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Marketing, or a related field, preferred.
5+ years of experience in loyalty program management, account management, or digital marketing, preferably within the gaming, lottery, or similar industries.
Strong project management and relationship-building abilities with a focus on operational and financial efficiency.
Proficiency in CRM systems and loyalty management platforms.
Excellent communication and organizational skills, with a client-focused approach.
Ability to work collaboratively across internal teams and with external partners.
Track record managing multiple projects simultaneously with a focus on deadlines, quality, and measurable outcomes.

Benefits

Comp & perks

401(k) matching
Flexible working hours
Paid time off
Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

loyalty program managementaccount managementdigital marketingproject managementfinancial analysisdata insightsprogram performance assessmentstrategic developmentclient relationship managementoperational efficiency

Soft Skills

communicationorganizational skillsrelationship-buildingcollaborationclient-focused approachproactive communicationtrust-buildingadaptabilityproblem-solvingtime management