Design, configure, and maintain BSS platforms including CRM, billing, product catalog, provisioning, service activation, inventory systems and workflow tools.
Integrate internal systems and third-party applications using APIs, webhooks, and middleware and scripts.
Automate service provisioning, activation, and billing workflows for broadband, VoIP, and IPTV services.
Ensure data integrity and synchronization between CRM, NMS, and billing platforms.
Troubleshoot system-level issues and ensure timely resolution.
Collaborate with Sr Business Process Manager, Finance, Network Engineering, Network Operations, and Customer Experience and Marketing teams to define and implement business workflows.
Participate in vendor evaluations and implementations of BSS tools.
Participate in system architecture design, release planning, and performance optimization efforts.
Create and maintain system documentation, workflows, data models, and change logs.
Assist with user acceptance testing (UAT), change control, and system upgrades.
Troubleshoot system issues and coordinate resolution with vendors as needed.
Support reporting and analytics by exposing key system data to BI tools or warehouses.
Contribute to cybersecurity compliance and access control settings.
Other duties and projects as assigned.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience.
5+ years of experience with BSS/OSS platforms in a telecom or ISP environment.
Strong knowledge of provisioning systems (e.g., Symphonic, Alianza, Calix CMS).
Hands-on experience with platforms such as Salesforce, Netcracker, Domo, or similar.
Experience with IP networking fundamentals and services (DHCP, RADIUS, DNS).
Intermediate to expert level experience with scripting (Python, Bash, SQL, REST APIs).
Strong understanding of data flows and ETL.
Excellent troubleshooting and documentation skills.
Effective cross-functional communication skills.
Ability to work across multiple departments and manage competing priorities.

Benefits

Group health & dental insurance
401(k) program with company match
Generous PTO program
Company wellness program
Employer-paid short- and long-term disability

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

BSS platformsOSS platformsprovisioning systemsscriptingdata flowsETLtroubleshootingsystem documentationuser acceptance testingcybersecurity compliance

Soft Skills

cross-functional communicationtroubleshooting skillsdocumentation skillsability to manage competing priorities

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information SystemsBachelor's degree in Engineering