NOC Analyst 1
Schurz Communications
full-time
Posted on:
Location Type: Remote
Location: Arizona • Colorado • United States
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Salary
💰 $22 - $23 per hour
Job Level
About the role
- Monitor all essential and available elements within the network for degradation that are or could be potential customer and/or infrastructure impacting issues
- Act as first alert response for incident identification to resolution
- Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner
- Follow all proper escalation protocols with gross attention to detail and timing
- Coordinate communication to customers as dictated and all other stakeholders. This may be through social media, Network Status Maps/Pages, Text, Calls, or other prescribed methods
- Gather all applicable data for analytics
- Provide reporting on analytics in described fashion. This may be daily, weekly, monthly reporting or database loading for Dashboards for various levels of the company
- Be responsive to requests from coordinating parties, employees, customers, etc.
- Assist Technical Support as needed and directed for added support availability
- Perform coordination between all involved stakeholders for event management, whether for planned activity or incident identification and recovery
Requirements
- Two-year college degree in network or technology curricula, or equivalent experience.
- 1+ year in a network monitoring, analyst, or broadband-based tech support role
- Experience in a role that requires strong communication, collaboration, and excellent time management
- Ability to monitor, analyze and understand broadband network events in all services
- Understanding of engineering, network, internet, and data centric terminologies
- Excellent written, verbal, and interpersonal skills.
- Ability to collaborate effectively cross functionally
- Ability to organize and prioritize time and task proficiently in a fast-paced environment
- Excellent analytical skills along with an aptitude towards creative problem-solving techniques and results
- Prior contact center experience within a broadband or related technology-based company in a technical or engineering support role preferred
- Even Better If You Have: A+, Net+, CCNA or other certifications
Benefits
- Group health & dental insurance
- 401(k) program with company match
- Generous PTO program
- Company wellness program
- Employer-paid short- and long-term disability
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network monitoringdata analysistroubleshootingincident resolutionreportingdatabase loadinganalyticsevent managementbroadband network analysistechnical support
Soft Skills
communicationcollaborationtime managementattention to detailinterpersonal skillsproblem-solvingorganizationprioritizationresponsivenesscoordination
Certifications
A+Net+CCNA