Schoox, Inc.

Customer Success Manager

• Customers are the lifeblood of our company and we’re looking for an experienced, results-driven Sr. Customer Success Manager to engage, retain, and enable our customers to fully utilize our platform.
• The mission of the Sr. Customer Success Team at Schoox is to ensure that customers achieve their own goals and recognize value from their investment.
• As a Sr. CSM, your primary super-power will be listening.
• You will actively listen and engage with assigned customers in order to develop deep and strong relationships that allow you to understand and address evolving customer needs.
• You will build and execute joint success plans with your customers; collaborate to explore new and creative ways to maximize usage of their platform; and use your analytical skills to measure and track customer growth.
• You must love learning and you must love software!
• Vital to this role is the ability and desire to develop and maintain strong Schoox product expertise and enthusiasm.
• Sr. CSMs use a suite of tools to monitor, analyze, and predict customer engagement and loyalty.
• You will interface with other departments within Schoox to relay customers’ levels of engagement, provide product feedback, provide experience feedback, and identify opportunities for improvement.
• Your ability to problem-solve, identify patterns, and skillfully interface with various stakeholders at all levels will allow you to detect any early signals of at-risk customers.
• Through the use of Customer Success-related platforms and data, you will follow playbooks and established processes, adding your personal touch to address issues, and provide an optimal path for escalation.
• In a nutshell, you will be the consultant for the best ways to utilize an amazing product!
• You will become a trusted advisor for customers - and they, in turn will rely upon you to guide them in achieving their own personal, professional, and corporate goals.

Senior Customer Success Manager

Marketing

• Own the end-to-end ABM strategy and execution across priority segments, driving measurable impact on pipeline creation, acceleration, and revenue outcomes.
• Serve as a strategic partner to Sales, BDR, Product Marketing, and Revenue Operations leadership to align ABM priorities with go-to-market goals.
• Define and evolve ICPs, account tiers, and buying group strategies to support scalable, repeatable revenue growth.
• Lead the design and execution of multi-channel ABM programs across digital advertising, email, web personalization, events, and sales enablement.
• Translate business and revenue objectives into measurable ABM programs aligned to funnel stages and account progression.
• Leverage intent data, engagement signals, and performance insights to prioritize accounts, inform strategy, and optimize program effectiveness.
• Own measurement and reporting across reach, engagement, pipeline influence, and revenue contribution, delivering clear insights to marketing and sales leadership.
• Establish and refine ABM processes, playbooks, and best practices to enable consistency and scalability across teams.
• Identify opportunities to improve tooling, workflows, and automation to increase efficiency and impact.
• Act as a thought partner and internal advisor on account strategy, campaign planning, and go-to-market execution.

Senior Account Based Marketing Manager

Business Development Rep

• Expand our sales footprint by identifying and adding appropriate target contacts, based on our ideal customer profile, to outbound campaigns using ZoomInfo, LinkedIn Sales Navigator, Salesforce, Gong Engage, and other modern systems.
• Maintain internal systems with accurate and timely data entry and notes.
• Qualify and convert inbound leads from demo requests, events, and marketing campaigns within a set of accounts you are actively pursuing.
• Understand industry drivers and prospect pain points in learning management and talent development to educate, build relationships, generate interest in Schoox, and set up qualified meetings with your prospects via emails, calls, and LinkedIn.
• Leveraging account data and intent signals, execute personalized outreach in partnership with sales and marketing leadership, in your territories to set up meetings for your AEs.
• Exceed quarterly goals for sales accepted opportunities.

Senior Customer Success Manager

Senior Account Based Marketing Manager

Business Development Representative