SchoolsFirst Federal Credit Union

Network Engineer

• Administer, configure, install, provision, monitor, and troubleshoot network infrastructure systems
• Support enterprise Cisco network infrastructure, including routing and switching, wireless networking, SD-WAN, network monitoring, branch/ATM connectivity, and network operations
• Install, configure, maintain, patch, upgrade, and troubleshoot network systems and related infrastructure
• Develop and maintain configuration standards, operating procedures, documentation, runbooks, and process improvements
• Coordinate with vendors, engineering teams, service stakeholders, and team members for technical support, upgrades, maintenance, and project work
• Monitor network health, availability, alerts, logs, performance, capacity, and system integrity; provide KPI and metrics reporting
• Respond to incidents, problems, service requests, and escalations; monitor ITSM queues and prioritize resolution
• Lead root cause analysis for major incidents and act as an escalation point for complex network issues
• Create, change, and delete user accounts per request
• Assist with support cases escalated by Network Administrators I and II
• Conduct after-hours maintenance and participate in the 24x7x365 on-call rotation supporting the production environment
• Travel to remote office and ATM locations up to 50% of the time
• Perform other duties as assigned and comply with regulatory compliance and training requirements

Senior Network Administrator