Customer Success Manager

SchoolMint

Customer Success Manager at SchoolMint managing K-12 customer relationships and ensuring high rates of renewals. Driving customer satisfaction and engagement with SchoolMint's SEM products.

Posted 4/20/2026full-timeLafayette • Louisiana • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage and deepen relationships with a portfolio of K-12 customers, drive renewals, reduce churn, and increase customer satisfaction
Oversee and support customer needs within a pooled model, ensuring equitable distribution of work and consistent service delivery across the team.
Lead annual retrospectives sharing compelling data around usage and growth and identifying actionable feedback
Proactively understand customers’ needs and ensure they maximize engagement with their SchoolMint solution(s) by growing customer product usage and up-selling new features and related SEM offerings
Work with customers to understand their strategic enrollment process and project goals, translate that process into a configuration plan for the SchoolMint software, and assist customers to successfully reach each milestone
Support annual critical milestones from updating applications to refining processes to working with internal data and technical resources to update student data.
Monitor customer health through data analysis of product use, support inquiries, NPS scoring, and other health criteria
Facilitate internal QBRs to proactively mitigate risk and identify upsell/cross-sell opportunities
Drive new business growth through advocacy and referrals
Promote optimal product usage behaviors as guided by defined benchmarks of success for both frequency and depth of product interaction
Create, own, and execute key stakeholder trainings through product knowledge
Collect and manage product feedback from customers to share with our product team and participate in conversations advocating for an improved customer experience
Collaborate with team members across Support, Professional Services, Customer Success, Onboarding, Product, and Engineering as needed to resolve issues and deliver great customer experiences.
Contribute to team initiatives, including the creation of knowledge, processes and tools to improve the efficiency and productivity of SchoolMint customer success
Collaborate with peers on best practice sharing and solutions
Travel possibly required up to 25%

Requirements

What you’ll need

2-3 years of experience in account management or CX roles at SaaS technology companies
Passion for improving education
Strong communication, presentation, and negotiation skills, with the ability to inspire others
Analytical and process-oriented mindset
Demonstrated ability to manage large, multi-stakeholder projects with exceptional results
Self-driven, persistent, and assertive
Enthusiastic lifelong learner
Strong empathy for customers and passion for revenue and growth
Excellent organizational and time management skills
Technical aptitude with a solid understanding of technology and how a product works

Benefits

Comp & perks

Comprehensive Health Benefits: Medical, Dental, Vision, Employee Paid Life Insurance, and Disability Insurance.
Generous PTO: Paid Time Off, Sick Days, Birthday Floating Holiday, Wellness Floating Holidays, Volunteer Day, and Winter Recess.
401(K): Including employer contribution after a 90-day waiting period.
Professional Development: Educational Assistance Program, industry conference access, and internal training resources.
Inclusive Culture: Work in a no-jerks-allowed environment where teamwork and creativity are central to our success.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisproject managementcustomer engagementproduct configurationSaaScustomer successup-sellingcross-sellingNPS scoringstakeholder training

Soft Skills

communicationpresentationnegotiationanalytical mindsetprocess-orientedself-drivenpersistentassertiveorganizational skillsempathy