Customer Success Manager, SMB/Scale Team

SchooLinks

Customer Success Manager supporting K12 districts through onboarding, data integration, and relationship management. Focused on usage, engagement, and renewal targets in a remote environment.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts.
Onboard new districts by leading their project kickoff, data integration, and training sessions.
Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
Build and maintain director and executive level relationships at each of your districts.
Facilitate renewal process (quote, verbal approval, signature) for your districts.
Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
Continuously define, document problems and challenges faced by our districts.
Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Requirements

What you’ll need

3+ Years Professional Experience
1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry)
Strong ability to multi-task and manage a large book of business
Experience or Ability to work in a remote environment.
Strong interpersonal skills
Project management skills (understand task dependencies/sequence and manage of tasks)
Positive attitude - you can stay optimistic in high stress situations
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
Ability to close renewal and multi-thread to discover expansion opportunities.
Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events.

Benefits

Comp & perks

100% health care coverage for Employee
401K with company matching
Dental & Vision
Parental Leave
Subsidized gym membership
Remote work stipend
Annual team offsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successimplementationproject managementdata integrationdata assessmentmulti-taskingSaaS

Soft Skills

interpersonal skillspositive attitudeproactiveentrepreneurialinitiativeability to manage stress