Customer Support Specialist

SchooLinks

Support Specialist providing customer service via chat and email for SchooLinks. Ensuring quick responses and mastery of the platform while managing customer inquiries.

Posted 4/13/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $66,000 per yearWebsite

About the role

Key responsibilities & impact

Meet 5 min first response SLA for chat and 1 hour for emails, while meeting CSAT targets.
Mastery of the SchooLinks platform and ability to troubleshoot, diagnose, and advise districts on platform logic, configuration options, and other day-to-day support topics.
Escalation of certain support requests to product, engineering, or solutions.
Log, track, and update chats and emails in our support tools (Intercom, Front).

Requirements

What you’ll need

1-2 years of experience in a customer support or client-facing role, preferably in SaaS
Strong written and verbal communication skills
Familiarity with support tools such as Intercom, Zendesk, or Front
Ability to manage multiple tickets simultaneously without sacrificing quality
A customer-first mindset and problem-solving approach

Benefits

Comp & perks

100% health care coverage for Employee
401K with company matching
Dental & Vision
Parental Leave
Subsidized gym membership
Remote work stipend
Annual team offsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong written communicationstrong verbal communicationcustomer-first mindsetproblem-solvingability to manage multiple tickets