SchooLinks

Customer Support Specialist

SchooLinks

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $55,000 - $66,000 per year

About the role

  • Meet 5 min first response SLA for chat and 1 hour for emails, while meeting CSAT targets.
  • Mastery of the SchooLinks platform and ability to troubleshoot, diagnose, and advise districts on platform logic, configuration options, and other day-to-day support topics.
  • Escalation of certain support requests to product, engineering, or solutions.
  • Log, track, and update chats and emails in our support tools (Intercom, Front).

Requirements

  • 1-2 years of experience in a customer support or client-facing role, preferably in SaaS
  • Strong written and verbal communication skills
  • Familiarity with support tools such as Intercom, Zendesk, or Front
  • Ability to manage multiple tickets simultaneously without sacrificing quality
  • A customer-first mindset and problem-solving approach
Benefits
  • 100% health care coverage for Employee
  • 401K with company matching
  • Dental & Vision
  • Parental Leave
  • Subsidized gym membership
  • Remote work stipend
  • Annual team offsite
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong written communicationstrong verbal communicationcustomer-first mindsetproblem-solvingability to manage multiple tickets