Scholastic

Customer Success Coordinator

Scholastic

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $20 per hour

About the role

  • Responsible for providing comprehensive administrative and clerical support to the Customer Success team, ensuring daily activities run smoothly and align with overall business objectives
  • Maintain accurate payroll records, process PTO and time‑off requests, manage team calendars, document meeting notes, and complete all necessary follow‑up actions in a timely and organized manner
  • Responsible for report knowledge and generation to support the managers and team
  • Assist managers with tracking activities, including Salesforce documentation
  • Administer payroll needs including PTO calendar/forms, weekly schedules and time adjustments
  • Order and distribute office and technology supplies as needed for the Customer Success team; including new hires
  • Update and maintain distribution lists as needed, including but not limited to email and mail lists
  • Attend and document all team meetings including any follow up and work streams identified
  • Contribute to motivating and building a positive working environment to include scheduling and implementation of team building activities, training sessions, and team meetings
  • Work with business partners to stay abreast of current and changing processes/expectations as developed
  • Work effectively in situations involving shifting priorities and rapid change, demonstrating ability to cope well with challenging circumstances
  • Understand and model Scholastic’s mission; contribute to Scholastic’s culture, values, and goals
  • Maintain business confidentiality relative to sales, marketing, merchandising, financial data, customer lists, compensation, and personnel records
  • Participate in team training programs, meetings and other activities as appropriate

Requirements

  • High school diploma or GED equivalent required. BA/BS degree preferred
  • Proficiency with MS Office software, SalesForce/CRM technology and telecommuting software such as Zoom, WebEx, Microsoft Teams or Google Meet
  • Must be strong in organization and prioritization of workload and also able to manage multiple priorities
  • Strong oral and written communication, as well as interpersonal skills
  • Customer service oriented
  • Evening hours as needed, depending on location and time zone
  • Ensure adherence to all local, state, and federal laws, including but not limited to OSHA, DOT, and EEOC.
Benefits
  • medical, dental, and vision coverage
  • paid vacation and sick time
  • personal days
  • parental leave
  • holiday pay
  • paid time off between Christmas and New Year’s
  • life insurance
  • short-term disability
  • a 401(k) with company match
  • a 50% employee discount on Scholastic merchandise
  • summer months typically off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payroll managementreport generationdocumentationtime managementcalendar managementcustomer service
Soft Skills
organizationprioritizationcommunicationinterpersonal skillsteam buildingadaptability
Certifications
high school diplomaGEDBA/BS degree