Customer Success Coordinator

Scholastic

Customer Success Coordinator providing administrative support to the Customer Success team at Scholastic. Ensuring daily operations align with business objectives while promoting a love of reading and learning.

Posted 4/16/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Responsible for providing comprehensive administrative and clerical support to the Customer Success team, ensuring daily activities run smoothly and align with overall business objectives
Maintain accurate payroll records, process PTO and time‑off requests, manage team calendars, document meeting notes, and complete all necessary follow‑up actions in a timely and organized manner
Responsible for report knowledge and generation to support the managers and team
Assist managers with tracking activities, including Salesforce documentation
Administer payroll needs including PTO calendar/forms, weekly schedules and time adjustments
Order and distribute office and technology supplies as needed for the Customer Success team; including new hires
Update and maintain distribution lists as needed, including but not limited to email and mail lists
Attend and document all team meetings including any follow up and work streams identified
Contribute to motivating and building a positive working environment to include scheduling and implementation of team building activities, training sessions, and team meetings
Work with business partners to stay abreast of current and changing processes/expectations as developed
Work effectively in situations involving shifting priorities and rapid change, demonstrating ability to cope well with challenging circumstances
Understand and model Scholastic’s mission; contribute to Scholastic’s culture, values, and goals
Maintain business confidentiality relative to sales, marketing, merchandising, financial data, customer lists, compensation, and personnel records
Participate in team training programs, meetings and other activities as appropriate

Requirements

What you’ll need

High school diploma or GED equivalent required. BA/BS degree preferred
Proficiency with MS Office software, SalesForce/CRM technology and telecommuting software such as Zoom, WebEx, Microsoft Teams or Google Meet
Must be strong in organization and prioritization of workload and also able to manage multiple priorities
Strong oral and written communication, as well as interpersonal skills
Customer service oriented
Evening hours as needed, depending on location and time zone
Ensure adherence to all local, state, and federal laws, including but not limited to OSHA, DOT, and EEOC.

Benefits

Comp & perks

medical, dental, and vision coverage
paid vacation and sick time
personal days
parental leave
holiday pay
paid time off between Christmas and New Year’s
life insurance
short-term disability
a 401(k) with company match
a 50% employee discount on Scholastic merchandise
summer months typically off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payroll managementreport generationdocumentationtime managementcalendar managementcustomer service

Soft Skills

organizationprioritizationcommunicationinterpersonal skillsteam buildingadaptability

Certifications

high school diplomaGEDBA/BS degree