Rx Onboarding and Care Coordinator

Scholar Rock

Rx Onboarding and Care Coordinator at Scholar Rock focusing on patient education and access coordination for spinal muscular atrophy treatments. Engaging with patients and healthcare teams for streamlined support.

Posted 6/24/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $175,000 - $220,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for patients and caregivers, providing clear and compassionate education on the disease state, therapy options, access pathways, and available support services to empower them throughout their treatment journey.
Compliantly oversee and streamline access coordination, including affordability program enrollment, benefit verifications, prior authorization process, and site-of-care logistics, while ensuring timely therapy initiation and adherence. Proactively address challenges to simplify the process and provide comprehensive support.
Deliver personalized patient care, conduct in-depth engagements to identify individual needs, develop tailored education and resource plans. Provide hands-on logistical assistance, including in-person support at treatment centers when necessary.
Collaborate extensively with internal teams (Sales, Field Reimbursement, Advocacy, Marketing, etc.) to enhance patient experience, address access challenges, and align program operations with organizational goals. Handle escalated issues promptly to maintain a consistent, high-quality patient experience.
Coordinate with external stakeholders (care coordinator, office staff, infusion site, etc.) to identify, anticipate and address patient access challenges. Ensure patients and their healthcare team have the necessary resources and education to effectively navigate access to therapy.
Monitor market trends, payer landscapes, and regulatory shifts to anticipate challenges, adjust strategies, and communicate updates to patients, caregivers, healthcare teams, and internal teams.
Build strong networks through advocacy group involvement, rare disease-related events, and national conference attendance.
Maintain a deep understanding of patient and community needs, available resources, and national access dynamics to support patients effectively at the regional level with tailored education and assistance.
Adhere to legal and regulatory standards (HIPAA, FDA, OIG), maintain awareness of compliance policies, and accurately record and report adverse events and product complaints.

Requirements

What you’ll need

Minimum of 5 years of relevant experience in related roles within the pharmaceutical or biotech space; prior patient support, account management, reimbursement, HUB/patient services and/or market access experience preferred.
Demonstrated ability to effectively engage with patients, caregivers and healthcare professionals, demonstrating empathetic listening skills to build trust and foster ongoing relationships.
Experience in rare disease, buy & bill, specialty pharmacy, and provider/hospital processes is required; prior launch experience preferred
Experience with specialty or high-cost therapies in chronic or acute care settings is required, with a strong preference for those experienced in launching new therapies into infusion sites/home infusion.
Experience with complex patient-case management is required.
Strong understanding of the evolving patient access landscape to include payer, PBM, and SP interdependencies. Proven expertise and experience with government and private payers, addressing access/reimbursement challenges and navigating complex insurance landscapes.
Ability to work independently, manage multiple priorities, and demonstrate strong organizational skills.
Familiarity with HIPAA, FDA, and OIG guidelines.
Exceptional written and verbal communication skills to manage individual patient cases and report meaningful activity regionally.
Strong interpersonal skills, rooted in patient-centricity and flexibility to meet evolving patient, caregiver, HCP, and organizational needs.
Bilingual (Spanish-speaking) preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Scholar Rock Website LinkedIn All Job Openings 51 - 200 employees Founded 2016 💰 $205M Post-IPO Equity on 2022-06 Scholar Rock is a clinical-stage biopharmaceutical company focused on the discovery and development of innovative medicines for the treatment of serious diseases in which signaling by protein growth factors plays a fundamental role. Our most advanced investigational product candidate, apitegromab (SRK-015), a Rx Onboarding and Care Coordinator 🔥 6 minutes ago 🎸 Tennessee – Remote 💵 $175k - $220k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🚀 Onboarding Specialist 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Act as the primary point of contact for patients and caregivers, providing clear and compassionate education on the disease state, therapy options, access pathways, and available support services to empower them throughout their treatment journey.
Compliantly oversee and streamline access coordination, including affordability program enrollment, benefit verifications, prior authorization process, and site-of-care logistics, while ensuring timely therapy initiation and adherence. Proactively address challenges to simplify the process and provide comprehensive support.
Deliver personalized patient care, conduct in-depth engagements to identify individual needs, develop tailored education and resource plans. Provide hands-on logistical assistance, including in-person support at treatment centers when necessary.
Collaborate extensively with internal teams (Sales, Field Reimbursement, Advocacy, Marketing, etc.) to enhance patient experience, address access challenges, and align program operations with organizational goals. Handle escalated issues promptly to maintain a consistent, high-quality patient experience.
Coordinate with external stakeholders (care coordinator, office staff, infusion site, etc.) to identify, anticipate and address patient access challenges. Ensure patients and their healthcare team have the necessary resources and education to effectively navigate access to therapy.
Monitor market trends, payer landscapes, and regulatory shifts to anticipate challenges, adjust strategies, and communicate updates to patients, caregivers, healthcare teams, and internal teams.
Build strong networks through advocacy group involvement, rare disease-related events, and national conference attendance.
Maintain a deep understanding of patient and community needs, available resources, and national access dynamics to support patients effectively at the regional level with tailored education and assistance.
Adhere to legal and regulatory standards (HIPAA, FDA, OIG), maintain awareness of compliance policies, and accurately record and report adverse events and product complaints. 🎯 Requirements
Minimum of 5 years of relevant experience in related roles within the pharmaceutical or biotech space; prior patient support, account management, reimbursement, HUB/patient services and/or market access experience preferred.
Demonstrated ability to effectively engage with patients, caregivers and healthcare professionals, demonstrating empathetic listening skills to build trust and foster ongoing relationships.
Experience in rare disease, buy & bill, specialty pharmacy, and provider/hospital processes is required; prior launch experience preferred
Experience with specialty or high-cost therapies in chronic or acute care settings is required, with a strong preference for those experienced in launching new therapies into infusion sites/home infusion.
Experience with complex patient-case management is required.
Strong understanding of the evolving patient access landscape to include payer, PBM, and SP interdependencies. Proven expertise and experience with government and private payers, addressing access/reimbursement challenges and navigating complex insurance landscapes.
Ability to work independently, manage multiple priorities, and demonstrate strong organizational skills.
Familiarity with HIPAA, FDA, and OIG guidelines.
Exceptional written and verbal communication skills to manage individual patient cases and report meaningful activity regionally.
Strong interpersonal skills, rooted in patient-centricity and flexibility to meet evolving patient, caregiver, HCP, and organizational needs.
Bilingual (Spanish-speaking) preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Onboarding Specialist 🔥 27 minutes ago Empower 10,000+ employees 💸 Finance 💳 Fintech 👥 B2C Website LinkedIn All Job Openings Client Onboarding Specialist helping clients with onboarding and account setup at Empower. Interacting through various communication methods while providing excellent support and guidance. 🇺🇸 United States – Remote 💵 $50.3k - $69.1k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚀 Onboarding Specialist 🦅 H1B Visa Sponsor Senior Customer Success Manager – Onboarding Specialist 🔥 2 hours ago Placer.ai 501 - 1000 🏠 Real Estate 🛒 Retail 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager onboarding clients for Placer.ai's location analytics platform. Ensuring customer adoption and success through effective onboarding processes and support. 🇺🇸 United States – Remote 💵 $110k - $140k / year ⏰ Full Time 🟠 Senior 🚀 Onboarding Specialist Onboarding Account Manager 🔥 7 hours ago ClinicMind Platform for Full-Cycle Patient Care 201 - 500 ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Onboarding Account Manager responsible for guiding healthcare practices through platform onboarding and account management. Managing client relationships and coordinating training for successful adoption of ClinicMind's platform. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚀 Onboarding Specialist 🚫👨‍🎓 No degree required Onboarding Account Manager 🔥 8 hours ago ClinicMind Platform for Full-Cycle Patient Care 201 - 500 ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Onboarding Account Manager managing onboarding for healthcare practices at ClinicMind. Overseeing timelines, training delivery, and client readiness for platform transition. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚀 Onboarding Specialist Onboarding Specialist – Environmental Solutions 🔥 17 hours ago Republic Services 10,000+ employees Website LinkedIn All Job Openings Onboarding Specialist managing customer relationships and supporting onboarding processes for environmental solutions. Collaborating with internal and external clients to ensure a smooth onboarding experience and customer satisfaction. 🇺🇸 United States – Remote 💵 $17 - $26 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚀 Onboarding Specialist 🚫👨‍🎓 No degree required View More Onboarding Specialist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

patient supportaccount managementreimbursementHUB servicesmarket accesscase managementspecialty pharmacyinfusion site processeslaunch experiencepatient education

Soft Skills

empathetic listeningrelationship buildingorganizational skillscommunication skillsinterpersonal skillsflexibilityindependenceproblem-solvingcollaborationtrust building

Certifications

HIPAA complianceFDA regulationsOIG compliance