Sales and Customer Service Specialist

Schaeffler

Sales and customer service specialist supporting Schaeffler’s automotive, aerospace, and industrial customers. Managing order processes, customer issues, service standards, and cross-functional improvement projects.

Posted 8/13/2026full-timeFort Mill • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within industrial product distribution, focusing on order fulfillment, quotation management, and process optimization. Proficient in ERP software and Microsoft Office, with strong problem-solving and organizational skills.

Highest-signal resume keywords

Customer Service ExperienceERP Software ProficiencyProblem-Solving AbilitiesOrganizational SkillsManufacturing Industry Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order FulfillmentQuotation ManagementContract ManagementPrice List ManagementMaster Data ManagementProcess OptimizationCustomer Inquiry AnalysisCorrective Action CoordinationMultitaskingReport Analysis

Soft Skills

Interpersonal SkillsCommunication SkillsConflict ResolutionDetail-OrientedTeam Collaboration

Tools & Technologies

ERP SoftwareMicrosoft OfficeSAP ERP SoftwareSalesforce Service Console

Industry Keywords

Industrial Product DistributionManufacturing EnvironmentSupply Chain Processes

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide qualified support services for assigned customer groups and the sales organization throughout the order attainment and fulfillment process
Implement and align service standards for quotation and contract management, price list management, and master data management
Develop and implement internal interfaces for efficient end-to-end processes
Analyze customer inquiries and complaints and coordinate corrective actions with involved departments
Identify optimization areas and implement related projects involving sales, logistics, and suppliers
Advise accountable stakeholders in the sales or supplier organization

Requirements

What you’ll need

Associate degree in Business, Marketing, or a related field; relevant work experience may be considered in lieu of a degree
Three (3) years of Customer Service experience in an industrial product distribution or manufacturing environment
Strong interpersonal and communication skills
Excellent problem-solving and conflict resolution abilities
Ability to work independently and as part of a team
Detail-oriented with strong organizational skills
Ability to multitask and manage multiple priorities in a fast-paced environment
Knowledge of the manufacturing industry and supply chain processes is a plus
Proficiency in ERP software and Microsoft Office (Outlook, Word, Excel, PowerPoint), with ability to read and analyze reports
External applicants must be authorized to work in the US without employment visa or other sponsorship
Preferred: Bachelor's degree
Preferred: Five (5) or more years of Customer Service experience in an industrial product distribution or manufacturing environment
Preferred: Proficiency in SAP ERP software
Preferred: Working knowledge of Salesforce Service Console software

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance plans
401(k) matching contributions up to 6%
Skill development workshops
Ongoing learning and development programs
Access to Schaeffler Academy's learning and training offerings
Wellness programs and resources
Competitive, comprehensive benefits program