Customer Service Representative – Industrial Bearings

Schaeffler

Customer Service Representative at Schaeffler supporting order fulfillment and customer service. Handling inquiries and collaborating with various departments to improve processes.

Posted 6/22/2026full-timeOakville • 🇨🇦 CanadaMid-LevelSenior💰 CA$60,000 - CA$80,000 per yearWebsite

About the role

Key responsibilities & impact

Provide qualified support services for assigned customer group and sales organization, at all stages of the order attainment and fulfillment process
Implement and align the service standards agreed (concerning e.g. quotation and contract management, price list management, master data management, etc.)
Develop and implement internal interfaces to ensure efficient end-to-end processes
Analyze customer inquiries and complaints and coordinate with involved departments to realize corrective actions
Identify optimization areas, and implement respective projects, potentially involving stakeholders from sales, logistics and supplier
Provide advice to accountable stakeholder in the sales organization or with the supplier organization

Requirements

What you’ll need

Undergraduate Degree in Business Administration or Engineering
3 to 5 years of experience

Benefits

Comp & perks

Competitive wages
Eligible for medical and dental benefits the 1st of the month following date of hire
Regular increases, dependent upon performance, until top rate is reached
Opportunities for advancement into varying positions with higher pay scales
Up to 6% in Pension Matching Contributions
An annual Defined Profit-Sharing Plan dependent upon company performance
Employee Discount programs available for all employees
Clean, bright and climate-controlled production areas

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer supportstakeholder managementproblem-solvingproject managementcommunication

Certifications

Undergraduate Degree in Business AdministrationUndergraduate Degree in Engineering