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Service Quality Engineer
SchaefflerQuality interface for Schaeffler Vietnam handling customer complaints and supporting sales with quality documentation. Engineering support to sales and training for customers with quality requirements.
About the role
Key responsibilities & impact- Quality interface to the customers for Schaeffler Vietnam responsible for handling Internal and External Customer complaints with Plants.
- Develop a good customer centric focus approach to visit customer to understand the quality requirement of our product and its critical impact in the customer application.
- Support sales teams with all necessary quality documentation and or process implementation as needed to fulfill customer quality requirements to win new or maintain existing business.
- Support the sales team in quality documentations of new product introduction program (e.g. APQP, PPAP and PSW).
- Responsible that new sample parts are delivered with good quality parts from the plant to the customer for evaluation and take up actions with factories if there are deviation observed.
- Consolidate and update quality status to the Industrial head of sales and SEA Quality.
- Provide engineering support to sales and marketing staffs, Customer service, distributors, OEMs, and end-user.
- Conduct product knowledge and practical training for customers.
Requirements
What you’ll need- Degree in Mechanical Engineering or relevant majors
- 3 years experiences of occupational experience in machine design as well as experience in sales area.
- Sound knowledge of Quality techniques and standards like IATF16949, APQP, PPAP, TQM using Six Sigma.
- Logical thinking, analytical, problem-solving skills.
- Good communication in English.
Benefits
Comp & perks- Quality interface to the customers for Schaeffler Vietnam responsible for handling Internal and External Customer complaints with Plants.
- Develop a good customer centric focus approach to visit customer to understand the quality requirement of our product and its critical impact in the customer application.
- Support sales teams with all necessary quality documentation and or process implementation as needed to fulfill customer quality requirements to win new or maintain existing business.
- Support the sales team in quality documentations of new product introduction program (e.g. APQP, PPAP and PSW).
- Responsible that new sample parts are delivered with good quality parts from the plant to the customer for evaluation and take up actions with factories if there are deviation observed.
- Consolidate and update quality status to the Industrial head of sales and SEA Quality.
- Provide engineering support to sales and marketing staffs, Customer service, distributors, OEMs, and end-user.
- Conduct product knowledge and practical training for customers.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Mechanical EngineeringQuality techniquesIATF16949APQPPPAPTQMSix SigmaMachine design
Soft Skills
Customer centric focusLogical thinkingAnalytical skillsProblem-solving skillsGood communication