Scene+

Call Center Representative

• partner with training teams and vendors to ensure effective learning materials
• plan and deliver onboarding, refresher, and ad hoc training sessions
• manage and continuously update e-learning modules and quick reference guides
• act as the administrator for internal knowledge base articles
• develop monthly learning themes, quizzes, and interactive activities
• monitor training outcomes and collect feedback from learners

Learning & Development Specialist, Contact Center

Data Scientist

• Drive the development of cutting-edge machine learning models and big data analytics capabilities
• Collaborate with business partners to identify opportunities for data science-driven solutions
• Conduct exploratory data analysis (EDA) and refine predictive models using advanced algorithms
• Present results to stakeholders, simplifying complex concepts into clear, actionable insights
• Research and stay current with the latest trends in data science technologies

DevOps Engineer

• Design and maintain automated pipelines for data platform operations
• Develop and support CI/CD workflows for data solutions
• Implement and manage infrastructure-as-code practices
• Configure and support workflow scheduling and job orchestration systems
• Support data platform security and compliance requirements
• Define and maintain operational standards, documentation, and runbooks

Senior Data DevOps Engineer

Analyst

• Regularly review fraud alerts and member-reported fraud claims
• Investigate reported fraud adjustments to identify anomalies
• Analyze and document business requirements related to fraud prevention
• Collaborate with stakeholders to identify potential fraud risks
• Implement automation in fraud monitoring
• Optimize policies and procedures related to fraud management

Fraud Analyst

Manager

• Bridge strategy and execution by turning business objectives and member insights into digital roadmaps
• Coordinate internal and external delivery teams, ensuring strong governance
• Drive end-to-end delivery of Scene+’s multi-year digital product development roadmap
• Champion continuous improvement of UI/UX and personalization
• Serve as the primary digital counterpart to align product features
• Manage vendors and ensure accountability to timelines and budgets
• Define and monitor KPIs for new features and platform performance
• Foster a high-performance culture across digital product teams

Learning & Development Specialist, Contact Center

Data Scientist

Senior Data DevOps Engineer

Fraud Analyst

Senior Manager, Digital Product Delivery