Client Success Manager – Enterprise Accounts

SCARPEL TELECOM

Client Success Manager managing enterprise accounts for Scarpel Telecom's A2P messaging business. Building long-term client relationships and ensuring exceptional service and support.

Posted 5/21/2026full-timeRemote • 🇨🇾 CyprusMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of enterprise clients across global markets, ensuring a high standard of service delivery and satisfaction.
Own client renewals, upselling, and expansion opportunities within existing accounts.
Act as the primary point of contact for all enterprise client matters, coordinating with internal teams to ensure service excellence.
Monitor client performance, analyze traffic trends, and identify opportunities for optimization and revenue growth.
Collaborate cross-functionally with Operations, Carrier, and Finance teams to resolve issues promptly and effectively.
Maintain accurate client data, activity logs, and reporting within the CRM.

Requirements

What you’ll need

Minimum 4 years of experience working in the A2P messaging industry, with at least 2 years managing enterprise client accounts.
Proven ability to build and maintain strong relationships with enterprise clients.
Solid understanding of A2P SMS products, delivery flows, and traffic analytics.
Excellent communication and problem-solving skills, with a proactive and analytical mindset.
Strong organizational skills and comfort managing multiple accounts in a remote, fast-paced environment.
Proficiency in English (required).

Benefits

Comp & perks

Competitive compensation
Global exposure and collaboration opportunities
A high-energy, fast-paced work environment
A passionate, collaborative team
A real chance to influence both our company and the messaging industry as a whole

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

A2P messagingA2P SMS productstraffic analyticsclient data managementCRM reporting

Soft Skills

communication skillsproblem-solving skillsorganizational skillsrelationship buildinganalytical mindset