Communication Services Representative

Scarborough Health Network

Communication Services Representative providing switchboard and locating services at Scarborough Health Network. Engaging with patients and staff while adhering to privacy and confidentiality standards.

Posted 7/9/2026part-timeScarborough • 🇨🇦 CanadaMid-LevelSenior💰 CA$28 - CA$30 per hourWebsite

About the role

Key responsibilities & impact

Provide excellent customer service in delivering switchboard and locating services in a respectful and customer-oriented manner for Scarborough Health Network
Monitor alarm panels and initiate emergency codes and downtime procedures
Protect and promote patient’s right to privacy, confidentiality and dignity
Scheduled to work at the General, Birchmount or Centenary hospital based upon departmental needs

Requirements

What you’ll need

Minimum Grade 12 education
Typing skills with a minimum of 30 wpm (Words Per Minute) and 90% accuracy (Typing test will be administered)
Excellent computer skills including Word, Excel, Outlook and the Internet with the ability to perform searches for information
Good command of English language
Excellent Customer Service Skills
Excellent interpersonal and communication skills
Dependable, and able to remain calm in emergency or stressful situations
Available to fill in for vacation, sick time, and statutory holidays as required
Available to work all shifts ie. days, afternoons, evenings, and nights including statutory holidays
Able to work with minimum supervision
Ability to work for long periods in a seated position
Ability to work consistently with a keyboard and number pad
Job involves sitting, standing, bending, reaching and ability to lift approximately 10lbs as needed
Ability to engage with staff and public in a professional and respectful manner
Utilize protective equipment provided, identify and reports hazards
Demonstrates values consistent with SHN's Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation.
Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community.
Strong work ethic and commitment is required
Demonstrated high standards of work outputs
Highly punctual
Demonstrated professionalism and reliability

Benefits

Comp & perks

Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
Comprehensive insured benefits package including health and dental benefits
New Graduate Initiative Enroute Program
Critical Care Sponsorship Program
Employee Discount and Incentive Programs
Employee and Family Assistance Program (EFAP)
Mental health supports
On-site wellness rounding
Recognition events
Leadership Development and Learning Programs
Tuition Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Typing SkillsComputer SkillsEmergency Codes InitiationAlarm Panel MonitoringInformation Search Skills

Soft Skills

Excellent Communication SkillsDependabilityCalmness Under PressureProfessionalismStrong Work Ethic