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Infrastructure and Monitoring Analyst
ScanSource BrasilSenior Monitoring Analyst at SourceHub, implementing monitoring and observability for critical technology environments. Collaborating with teams to enhance system reliability and performance delivery.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and implementing monitoring and observability strategies for IT infrastructure and applications, with a strong focus on performance metrics, incident management, and operational efficiency. Proficient in utilizing APM tools and monitoring solutions to ensure service reliability and support data-driven decision-making.
Highest-signal resume keywords
Infrastructure MonitoringApplication Performance Monitoring (APM)Log Management ToolsAnalytical SkillsDashboard Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Monitoring ToolsObservability StrategiesIncident ManagementOperational MetricsServer InfrastructureDatabase ManagementNetwork Performance AnalysisCapacity MonitoringAlerting MechanismsRoot Cause Analysis
Soft Skills
Analytical ThinkingCollaborationCommunication
Industry Keywords
NOC (Network Operations Center)IT OperationsHigh-Availability EnvironmentsOperational ContinuityDynamic Environments
About the role
Key responsibilities & impact- Develop and implement monitoring and observability strategies for infrastructure, applications and critical services, ensuring full visibility across IT.
- Configure, administer and optimize monitoring tools, dashboards and alerting mechanisms to proactively identify incidents and service degradations.
- Continuously monitor the availability, performance and capacity of servers, operating systems, databases, networks and connected devices.
- Analyze and investigate events, incidents and problems, identifying root causes and proposing corrective and preventive actions.
- Ensure observability and monitoring of applications, APIs and integrations using APM tools.
- Track performance, availability and utilization metrics, supporting data-driven decisions and analysis of operational trends.
- Develop management and operational reports to support decision-making and continuous improvement of IT processes.
- Monitor the health and security of database environments, including resource utilization, storage capacity and access controls.
- Ensure availability and performance of network infrastructure by analyzing connectivity, latency and bandwidth utilization metrics.
- Support technology transformation, automation and observability improvement initiatives to drive greater operational efficiency.
- Collaborate with Infrastructure, Development, Security and Operations teams to improve service reliability and stability.
- Propose continuous improvements to monitoring processes, tools and metrics, aligned with industry best practices.
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Systems, Computer Engineering, Computer Networks or related fields.
- Fluent English, with the ability to participate in daily meetings and prepare reports for the US headquarters.
- Strong experience in infrastructure monitoring, observability and IT operations.
- Experience in NOC (Network Operations Center) environments or other critical technology operations.
- Knowledge of monitoring, observability and log management tools.
- Experience with Application Performance Monitoring (APM) solutions for monitoring applications and services.
- Knowledge of server infrastructure, operating systems, databases and enterprise networks.
- Strong analytical skills to investigate and resolve complex issues in high-availability environments.
- Experience creating and managing dashboards, operational metrics and automated alerts.
- Experience working in dynamic environments with multiple demands and a strong focus on operational continuity.
Benefits
Comp & perks- Meal and/or food allowance (BRL 40.00 per business day).
- Health insurance.
- Dental insurance.
- TotalPass membership.
- Hybrid work model (3 days on-site, 2 days remote).
- Annual Profit-Sharing Program (PPR), based on performance and achieving targets.
- Day off on your birthday.
- Life insurance.