CRM Analyst, Mid-level
ScanSource Brasil
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Structure CRM environments, workflows and projects to improve and sustain the CRM.
- Ensure the integrity and quality of data within the platform.
- Implement and optimize automated processes for customer journeys.
- Monitor performance indicators and propose improvement actions.
- Support user teams with training and technical assistance when needed.
- Participate in projects integrating the CRM with other company tools.
- Collaborate with Marketing, Sales and Customer Success teams to maximize CRM usage.
Requirements
- Bachelor's degree in Business Administration, Marketing, Information Technology, or related fields.
- Hands-on experience with CRM platforms, preferably HubSpot or Salesforce.
- Official certifications in HubSpot or Salesforce.
- Knowledge of data management, segmentation and automation of workflows.
- Ability to analyze metrics and produce reports.
- Experience integrating CRM with other tools (ERP, marketing platforms, etc.).
- Knowledge of SQL or BI tools is a plus.
Benefits
- Meal and/or food allowance;
- Transportation allowance or parking assistance;
- Nationally covered health and dental insurance;
- Gym membership subsidy;
- Life insurance;
- Profit-sharing program tied to target achievement;
- Day off during the month of your birthday;
- Support for government programs related to maternity and paternity leave;
- Maternity and paternity kit;
- Employee referral program;
- Pet care partnership.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM platformsdata managementsegmentationautomation of workflowsSQLBI tools
Soft skills
analytical skillstrainingtechnical assistancecollaboration
Certifications
HubSpot certificationSalesforce certification