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Parts, Customer Service Advisor
Scania GroupCustomer Service and Parts Advisor supporting Scania’s commercial vehicle aftersales operations in New Zealand. Using technical expertise to coordinate bookings, parts, workshops, and vehicle completion.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong automotive technical knowledge and parts interpretation skills while providing exceptional customer service in a fast-paced environment. Capable of coordinating aftersales activities and building positive relationships with customers and colleagues.
Highest-signal resume keywords
Automotive Technical KnowledgeParts Interpretation SkillsCustomer Service ExcellenceProblem-Solving SkillsOrganisational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Experience in Automotive IndustryParts InterpretationCustomer Service CoordinationAftersales Activities Management
Soft Skills
Verbal Communication SkillsWritten Communication SkillsTime Management SkillsRelationship Building
Certifications & Qualifications
Full Australian or New Zealand Working Rights
Industry Keywords
Automotive IndustryHeavy VehicleTransport IndustryCustomer-Focused Service
About the role
Key responsibilities & impact- Support customers in a customer-focused service role
- Work closely with workshop and parts teams
- Ensure a seamless service experience from booking through to vehicle completion
- Interpret parts and apply automotive technical knowledge
- Coordinate customer service and aftersales activities
- Travel to other workshop or training facilities across New Zealand as required
Requirements
What you’ll need- Excellent verbal and written communication skills
- Minimum of three years’ technical experience in the automotive/commercial vehicle industry
- Experience within the automotive, heavy vehicle, or transport industry
- Strong automotive technical knowledge
- Parts interpretation skills
- Desire to provide exceptional customer service
- Strong problem-solving, organisational, and time management skills
- Ability to build positive relationships with customers and colleagues
- Full Australian or New Zealand working rights
- Successful completion of standard pre-employment checks, including medical and other background checks
Benefits
Comp & perks- Monthly bonus potential
- Subsidised Medical Insurance
- A dynamic and inclusive work culture
- Great team environment
- Coaching, development, and career progression opportunities
- Potential for career progression
- Focus on digitalisation, autonomous vehicles, electrification and sustainability