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Service Advisor
Scania GroupService Advisor managing customer repair processes for Scania in Budapest, ensuring high service standards. Responsibilities include coordinating repairs, preparing invoices, and maintaining customer relationships.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication while managing repair processes and coordinating with various departments. Proficient in preparing quotations, managing work orders, and maintaining customer satisfaction in the automotive service environment.
Highest-signal resume keywords
Customer Service ExperienceAutomotive Industry KnowledgeQuotation PreparationOrganizational SkillsCategory B Driving Licence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Repair Process CoordinationWork Order ManagementInvoice ManagementQuotations PreparationComputer Application Proficiency
Soft Skills
Customer-Focused MindsetSelf-Driven AttitudeSolution-Oriented ApproachGood Communication Skills
Certifications & Qualifications
Category B Driving LicenceCategory C Driving LicenceCategory D Driving LicenceCategory E Driving Licence
Industry Keywords
Automotive ServiceService EnvironmentInsurance AdministrationClaims HandlingCommercial Vehicle Service Workshop
About the role
Key responsibilities & impact- Welcoming customers and coordinating the repair process
- Planning and scheduling service work
- Preparing quotations and managing work orders and invoices
- Keeping customers informed about the status of repairs
- Cooperating with the workshop and other departments
- Building long-term customer relationships and ensuring customer satisfaction
Requirements
What you’ll need- Minimum secondary-level technical qualification (applications from recent graduates with a higher education technical degree are also welcome)
- Experience in the automotive industry or a service environment
- Customer-focused, self-driven, and solution-oriented mindset
- Good communication and organizational skills
- Proficiency in standard computer applications
- Category B driving licence
- Willingness to work in shifts
- Advantages: English or German language skills, experience in a commercial vehicle service workshop, experience in insurance administration or claims handling, Category C, D, or E driving licence
Benefits
Comp & perks- Competitive base salary and performance-based bonus
- Competitive fringe benefits package
- Commuting allowance
- Sports allowance
- Back-to-school allowance
- Birth allowance
- Funeral support
- Employee referral bonus
- Long-service award after 5 years of employment
- Opportunity to visit the Scania factory in Sweden through the company's loyalty program
- Stable international corporate background
- Modern working environment
- Long-term career and professional development opportunities