Parts, Customer Service Advisor

Scania Group

Parts Advisor / Customer Service Advisor providing excellent customer service and parts support for Scania in Wiri. Join a dynamic team focused on sustainable transport solutions.

Posted 5/27/2026full-timeWiri • 🇳🇿 New ZealandMid-LevelSeniorWebsite

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Hard Skills

customer relationship managementwork order creationinventory monitoringparts allocationinvoicing

Soft Skills

communicationtime managementorganizationadministrationinitiative

Industry Keywords

automotive industrycustomer servicewarehousesales growthspare parts

About the role

Key responsibilities & impact

You will be a key member of our dynamic Wiri Parts & Customer Service team.
With strong internal/external customer relationships, you will ensure customer needs and expectations are achieved throughout their Scania experience.
Working for Scania is not just about the job. It is about you too.
As the face of Wiri team, you will be first point of contact, welcoming our customers (face to face, phone or email)
Work closely with the Workshop to ensure availability of parts
Through excellent customer relationship management, you will drive sales growth of Scania parts
Developing an understanding of individual customer product and service needs
Exceptional communications with external and internal customers, written and verbal, to schedule vehicles and provide updates
Creating work orders, allocating work to the workshop and invoicing
Monitor stock, spare parts and inventory

Requirements

What you’ll need

Previous experience in a customer service and/or parts/warehouse role, preferably within the automotive industry.
Strong verbal and written communication skills
Strong abilities in time management, organisation and administration
Ability to think on your feet and show initiative
Previous experience in a parts/warehouse role (automotive industry preferred)

Benefits

Comp & perks

A dynamic and inclusive work culture - be part of a great team
Subsidised medical insurance.
A monthly bonus scheme based on results
PPE/Uniform provided
Employee Benefit Program offering discounts at over 100 retailers
An environment that is supportive, friendly & fun
Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification & sustainability
A company that is growing, with potential for career development opportunities
Continuous learning & training