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Customer Service Advisor
Scania GroupCustomer Service Advisor at Scania responsible for customer relations and administrative tasks in Hull. Ensuring timely updates and coordination of services for customer satisfaction.
About the role
Key responsibilities & impact- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
Requirements
What you’ll need- Customer service experience
- Strong organizational skills
- Ability to work independently
- Initiative and a confident approach to administrative tasks
- Proficient in managing schedules and coordinating work
- Good communication skills
Benefits
Comp & perks- In-house training provided to support career progression
- 25 days holiday + public holidays which increases with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
ATS Keywords
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Soft Skills
customer serviceorganizational skillsindependent workinitiativeadministrative tasksschedulingcoordinationcommunication