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Scania Group

Customer Service Advisor

Scania Group

Customer Service Advisor selling company products by contacting assigned customer accounts and meeting sales targets. Maintaining customer relationships and troubleshooting issues while developing new business in Senai, Malaysia.

Posted 4/21/2026full-timeSenai • 🇲🇾 MalaysiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Contact assigned customer accounts to sell company products
  • Meet personal sales targets and develop new business
  • Maintain customer relationships and troubleshoot specific customer problems
  • Develop and implement customer contact plans for product launches
  • Act as the first point of contact for customer queries and complaints
  • Identify potential customers through information and referrals
  • Schedule follow-up actions and enter relevant information in CRM system
  • Collaborate with colleagues to build strong external customer relationships

Requirements

What you’ll need
  • Solid knowledge of products and market
  • Good general education
  • Excellent interpersonal skills
  • Sales experience

Benefits

Comp & perks
  • Health insurance
  • Professional development opportunities

ATS Keywords

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Soft Skills
interpersonal skillscustomer relationship managementsales experience