Technical Support Engineer
Scania Group
full-time
Posted on:
Location Type: Hybrid
Location: São Bernardo do Campo • Brasil
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About the role
- Provide technical support to dealerships, sharing up-to-date knowledge of Scania aftersales products, processes, and tools;
- Perform remote fault diagnostics, supporting the network and contributing to accurate service decisions;
- Act as technical liaison with Quality Engineering (Field Quality), reporting deviations, updating records in the engineering system, preparing analyses, and following up on field investigations;
- Support internal departments (maintenance, parts, sales, etc.) on technical matters that may generate business opportunities;
- Prepare technical reports for the legal department when required.
Requirements
- Bachelor's degree in Mechanical, Automotive, Electrical, Automation, Production Engineering, or related fields;
- Knowledge of heavy vehicle (diesel) automotive mechanics;
- Previous experience in technical diagnostics of automotive vehicles;
- Experience in aftersales and technical support to customers/dealerships;
- Intermediate English (advanced English is a plus);
- Proficiency in Microsoft Office (advanced level is a plus);
- Availability to travel.
- Basic knowledge of Power BI development and analysis;
- Field experience working with customers and dealership networks;
- Knowledge of statistics and data automation (AI) is a plus.
Benefits
- Birth gift package
- Program for pregnant employees
- Extended maternity leave
- Paternity leave
- Legal assistance
- Babysitter or daycare allowance
- Seed of Hope program (support for parents of children with disabilities)
- Christmas gift for employees' children up to 12 years old
- Gympass
- Scania Club (gym, sports court, pool, kiosk, beauty center)
- Recreational activities for employees' children during school holidays
- Bradesco medical plan
- Bradesco dental plan
- Pharmacy partnership/discount program
- On-site clinic with multiple specialties
- Health Guardians program (focus on well-being, nutrition, and balance)
- On-site restaurant
- Meal or food allowance
- Shuttle service up to 40 km
- Parking
- Bicycle parking
- My Tomorrow program (future planning, longevity, and quality of life)
- Retirement counseling
- Life insurance
- On-site notary and administrative services
- Discount on Volkswagen vehicle purchases
- Car and home insurance partnership with Tokio Marine
- Itaú bank branch on-site
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical diagnosticsheavy vehicle mechanicsaftersales supportdata automationstatisticsPower BIengineering analysisfault diagnosticstechnical reportingmechanical engineering
Soft Skills
communicationinterpersonal skillsorganizational skillsproblem-solvingcollaborationcustomer serviceanalytical thinkingattention to detailadaptabilityteamwork
Certifications
Bachelor's degree in Mechanical EngineeringBachelor's degree in Automotive EngineeringBachelor's degree in Electrical EngineeringBachelor's degree in Automation EngineeringBachelor's degree in Production Engineering