Customer Success Agent – Connected Services
Scania Group
full-time
Posted on:
Location Type: Hybrid
Location: Södertälje • Sweden
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About the role
- Interact with customers across multiple channels, including email, phone, and chat
- Serve as 1st line support, answering customer inquiries and managing cases
- Handle escalations efficiently, coordinating between different support levels
- Act as the primary link between customers and internal service development teams
- Gather, structure, and communicate customer feedback to internal stakeholders
- Own knowledge management and quality assurance for customer support processes
- Create and maintain knowledge articles and best-practice documentation
- Provide clear guidance and support to customers navigating digital services
Requirements
- Excellent communication skills with the ability to build strong relationships
- Proactive and solution-oriented mindset, identifying opportunities and offering constructive suggestions
- At least 3 years of experience in similar customer support or service roles
- Fluency in English and at least one additional language
- Genuine interest in helping others, with patience and empathy
Benefits
- Dynamic, flexible workplace with hybrid work options
- Structured development plan and courses
- Training at health center Gröndal or wellness allowance
- Result bonus
- Flexible hours
- Company car leasing
- Events for employees and their families
- Direct access to Södertälje via Scania Job express buses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent communication skillsrelationship buildingproactive mindsetsolution-orientedpatienceempathy