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Area Manager
Scandinavian Building ServicesAccount Manager role managing day to day operations across 27 client sites in Halifax. Join Scandinavian Building Services, a family owned leader in cleaning services in Canada.
About the role
Key responsibilities & impact- Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.
- Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
- Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
- Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action
Requirements
What you’ll need- 2-3 years in a previous Supervisor or Manager position
- Valid driver's license in good standing
- Most important to us is strong customer service skills since this will be a client facing role
- Excellent proficiency of the English language in both written and verbal communication
- Ambitious, enthusiastic and enjoys working in a fast paced environment
- Ability to lead a team while fostering a strong team connection and collaboration
- Reliable and trustworthy with the ability to handle some high pressure stressful situations
- Willingness to learn the cleaning industry
Benefits
Comp & perks- Awarded one of Canada’s Best Managed Companies: We’re committed to a high level standard of excellence for both clients and our Scandi Family.
- Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term so we offer a tuition reimbursement program for professional development.
- Stability and Job Security: Even through tough economic times we’ve continued to steadily grow, and we aren’t slowing down any time soon. With a strong national presence across Canada and growth into the US.
- Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.
ATS Keywords
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Soft Skills
customer service skillscommunication skillsleadershipteam collaborationreliabilitytrustworthinessconflict resolutionperformance managementtrainingproblem-solving