Scandinavian Building Services

Account Manager

• Taking care of the day-to-day operations of the accounts and sites in your designated portfolio
• Conducting site visits at store locations ensuring compliance with safety and customer service standards
• Creating and fostering strong relationships with key clients and store managers
• Handling all complaints or issues ensuring utmost satisfaction at all times
• Managing operational activity planning, directing, organizing, and controlling all activities
• Monitoring and managing client specific KPIs to ensure they are met or exceeded
• Ensuring Owner Operators understand contract scope of work
• Managing invoice control, budget, profit and reconciliation of all accounts

• Reporting into the Regional Director you will be taking care of the day to day operations of the site.
• Site Visits; Conducting site visits at the location ensuring compliance with safety and customer service standards
• Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
• People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action
• Business hours are Monday to Friday 8am - 4:30pm with flexibility needed as business needs fluctuate. Depending on the event schedule.

Key Account Manager

Supply Chain

• You will be reporting into the Vice President of Procurement. You will have 4 direct reports.
• Leadership and Supervision: Follow and lead all company values and mission statements. Provide day-to-day oversight and management to the purchasing team. Communicate with the purchasing team to resolve performance and personnel issues, and to discuss and implement company policies and procedure Address escalations or concerns within the purchasing department.
• Department Management and Innovation In conjunction with the Vice President, develop, refresh, and maintain all purchasing programs and procedures. Consistently evaluate current processes, recommend and implement improvements. Coordinate purchasing projects and provide status reports to management. Ensure consistent use of purchasing processes by the procurement group. Provide support to the Vice President with coverage as required.
• Purchasing Monitor supply chain factors and coordinate alternate plans for shortages, overages, or delays to reduce organizational impact. Manage purchase orders and inventory flow for cost-effective use. Source and buy non-stock items as needed. Answer questions about purchase and back-order status for current and future projects.

Account Manager

Key Account Manager

Supply Chain Manager