Key Account Manager
Scandinavian Building Services
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Reporting into the Regional Director you will be taking care of the day to day operations of the site.
- Site Visits; Conducting site visits at the location ensuring compliance with safety and customer service standards
- Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
- People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action
- Business hours are Monday to Friday 8am - 4:30pm with flexibility needed as business needs fluctuate. Depending on the event schedule.
Requirements
- 2-3 years in a previous Supervisor or Manager position
- Valid driver's license in good standing
- Most important to us is strong customer service skills since this will be a client facing role
- Excellent proficiency of the English language in both written and verbal communication
- Ambitious, enthusiastic and enjoys working in a fast paced environment
- Ability to lead a team while fostering a strong team connection and collaboration
- Reliable and trustworthy with the ability to handle some high pressure stressful situations
- Willingness to learn the cleaning industry
- Must be available 24/7 in case of emergency or client needs