Area Manager

Scandinavian Building Services

Area Manager overseeing daily operations and account management for Scandinavian Building Services. Ensuring compliance and client satisfaction across designated sites in Canada.

Posted 4/23/2026full-timeRichmond Hill • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.
Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
Creating and fostering strong relationships with key clients and store managers.
Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action
Managing operational activity planning, directing, organizing, and controlling all activities in assigned locations ensuring full completion of scope of work.
Monitoring and managing client specific KPI’s to ensure they are met or exceeded
Ensure Owner Operators have a full understanding of contract scope of work.
Providing coaching and performance management including issuing warnings as required
Managing invoice control, budget, profit and reconciliation of all accounts on a monthly, quarterly and annual basis

Requirements

What you’ll need

Minimum 3-5 years management experience
Experience delivering client-focused solutions to customer needs, with a demonstrated ability to communicate and connect
Possess the ability to work with multiple software platforms and applications
Intermediate computer skills including Outlook, Word, and Excel, ability to create and edit reports as required
Excellent critical thinking and problem-solving skills
General understanding of financial principles, including budgeting and profitability
Strong delegation skills with the ability to motivate and resolve employee issues
Must be able to work under pressure with a sense of urgency
Demonstrated dependability with the ability to work flexible hours, be available for communication at all times, and travel (possible over nights and weekends required)
Valid drivers license in good standing

Benefits

Comp & perks

Comprehensive medical and dental plan
Personal days off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

budgetingperformance managementKPI monitoringschedulingconflict resolutionhiringtraininginvoice controlreport creationfinancial principles

Soft Skills

client-focused solutionscommunicationcritical thinkingproblem-solvingdelegationmotivationdependabilityflexibilitytime managementsense of urgency

Certifications

valid driver's license