SCAN

Bilingual Resource Specialist

SCAN

full-time

Posted on:

Location Type: Hybrid

Location: California • United States

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Salary

💰 $26 - $28 per hour

Job Level

Junior

About the role

  • Contribute to the overall success of IAH through increasing education and awareness of IAH programs, community outreach and special events, and handling incoming calls.
  • Support operations through outreach calls to clients when needed to enhance continuity of care.
  • Support program operations by answering incoming community calls and providing program eligibility information
  • Record information obtained from all interactions into electronic documentation (on a monthly task list and, when needed, on a tracking spreadsheet)
  • Perform intake functions that include conducting initial interviews, gathering pertinent information, assessing urgency of the need, and providing overall program information
  • Maintain the member‘s right to privacy and protect SCAN operations by keeping information confidential
  • Inform the community and potential clients about IAH services utilizing approved presentation materials
  • Identify and maintain a guide of community resources This includes leading presentations, group and one-to-one meetings, and responding to incoming phone calls
  • Contribute to team effort by accomplishing related results as needed
  • Represent IAH at local events involving older adults, such as health fairs, educational events, community-based organization events, senior expos, etc
  • Supports IAH operations through outreach calls to clients
  • Establish, develop and cultivate relationships in the communities IAH serves
  • Identify new and relevant organizations to approach, initiate contact, and work to build partnerships and relationships
  • Educate and communicate to external audiences about IAH
  • Assist with ad-hoc projects and client follow up calls, as directed
  • Communicate with respective program supervisor on intakes, wait lists and enrollment goals

Requirements

  • Associate's Degree or equivalent experience
  • 0-3 years of related experience.
  • BILINGUAL- Must be bilingual in English/Spanish - Speaking & Writing.
  • Performs work under direct supervision.
  • Handles basic issues and problems, and refers more complex issues to higher-level staff.
  • Possesses beginning to working knowledge of subject matter.
Benefits
  • An annual employee bonus program
  • Robust Wellness Program
  • Generous paid-time-off (PTO)
  • 11 paid holidays per year
  • 1 floating holiday
  • birthday off
  • 2 volunteer days
  • Excellent 401(k) Retirement Saving Plan with employer match
  • Robust employee recognition program
  • Tuition reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
intake functionselectronic documentationcommunity outreachprogram eligibility informationpresentation skillsclient follow up
Soft Skills
communicationrelationship buildingteam collaborationconfidentialityproblem-solving
Certifications
Associate's Degree