SCAN

Sales Support Representative

SCAN

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $24 - $30 per hour

About the role

  • Provide excellent customer service to our contracted brokers and SCAN Sales Representatives that call into the Sales Support line.
  • Answer phone calls from internal sales representatives as well as external broker agents.
  • Responds to questions regarding eligibility, network, formulary, benefit design, commissions, as well as related topics or concerns.
  • Accurately interpret and explain benefits and plan options.
  • Provide follow-up to callers as needed to resolve the inquiry, in a timely fashion.
  • Escalate appropriate issues to management, and route calls to internal departments when needed.
  • Maintain professional knowledge of Medicare and SCAN benefits by successfully completing required training.
  • Follow all state and regularity guidelines by adhering to programs implemented by Compliance Department.
  • Document all calls and action items in the Sales Support call log, according to department standards.
  • Contribute to team effort by accomplishing related results as needed.

Requirements

  • G.E.D./High School or a comparable combination of education/experience and/or training will be considered equivalent to the education listed
  • 2+ years sales support experience in a call center environment.
  • Medicare knowledge highly preferred.
  • Excellent communication and time management skills.
  • Bilingual, Spanish speaking, preferred.
  • Strong interpersonal skills, including excellent written and verbal communication skills;
  • Strong organizational skills;
  • Ability to multitask;
  • Ability to appropriately maintain confidentiality.
Benefits
  • Medical Benefits
  • Paid Sick Time
  • Excellent 401(k) Retirement Saving Plan
  • Robust employee recognition program
  • An opportunity to become part of a team that makes a difference to our members and our community every day!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales support experiencecall center experienceMedicare knowledge
Soft Skills
excellent communication skillstime management skillsinterpersonal skillswritten communication skillsverbal communication skillsorganizational skillsmultitaskingconfidentiality
Certifications
G.E.D.High School diploma