Customer Success Manager – Founding Team
Scality
full-time
Posted on:
Location Type: Hybrid
Location: Ashburn • Virginia • United States
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Tech Stack
About the role
- Manage a portfolio of enterprise accounts as the primary business contact
- Lead quarterly reviews to track adoption and discuss product roadmaps
- Establish the Success Philosophy including templates, health scores, and engagement strategies
- Partner with Sales, Product, and Technical Services teams for customer needs
- Provide client feedback to the Product teams for future development
Requirements
- 5+ years of experience in Customer Success or Account Management
- Comfortable discussing cloud storage, data protection, and hybrid-cloud environments
- Experienced in formalizing roles and improving customer engagement strategies
- Ability to translate complex technical updates into actionable business insights
Benefits
- Autonomy in the role
- Direct communication with team members
- Opportunity to shape customer relationships
- Support from experienced engineers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementcloud storagedata protectionhybrid-cloud environmentscustomer engagement strategiestechnical updatesbusiness insights
Soft Skills
communicationleadershiporganizational