Scality

Manager

• Lead regional partner recruitment activities aligned with local sales managers
• Develop and execute jointly agreed GTM and Business Plans with distributors and reseller partners
• Develop and leverage executive partner relationships to grow revenue and mindshare
• Identify champions who will work with us to pilot programs, prove success, and incorporate positive findings into our joint GTM approach
• Understand the partner’s sales motion and drive success through accurate forecasting and visibility into opportunity development for our sales teams
• Facilitate the sales engagement with channel partners
• Plan and facilitate sales and technical enablement and training requirements
• Contribution in two tier distribution strategy, including onboarding and development
• Manage all Scality resources as they relate to supporting the partner mission

Channel Manager

Customer Success Manager

• Manage a portfolio of enterprise accounts as the primary business contact
• Lead quarterly reviews to track adoption and discuss product roadmaps
• Establish the Success Philosophy including templates, health scores, and engagement strategies
• Partner with Sales, Product, and Technical Services teams for customer needs
• Provide client feedback to the Product teams for future development

Customer Success Manager – Founding Team

Sales Engineer

• Serve as the primary technical point of contact for prospects, customers and partners within the assigned region.
• Technically qualify customer requirements and identify challenges.
• Architect and propose Scality solutions that meet customer needs.
• Select and recommend appropriate third-party integrations to enhance solutions.
• Strive to become the customer's trusted advisor.
• Collaborate with Account Executives and partners to develop and execute strategic sales plans.
• Deliver compelling presentations and demonstrations to showcase the value of Scality products.
• Respond to and collaborate on RFIs and RFPs with partners.
• Conduct proof-of-concept demonstrations and assist with customer trials.
• Deliver periodic Scality Certified Architect training to partners on Scality products.
• Actively participate in internal knowledge sharing sessions and best practice discussions.
• Collaborate with members of the Worldwide Sales Engineering team, sharing knowledge and providing assistance when needed.
• Work in tandem with the delivery and support engineers to share knowledge and provide the best experience for our customers.
• Stay abreast of industry trends, competitive landscapes, and emerging technologies.
• Gather and share customer feedback with Product Management to influence future product development.

• Ensure customers achieve desired outcomes and unlock potential of products
• Build lasting relationships and drive product adoption
• Maximize customer satisfaction and retention
• Identify and nurture upsell, cross-sell, and renewal opportunities
• Own entire customer lifecycle from onboarding to renewals
• Monitor customer health and leverage data to identify risks and opportunities
• Collaborate with Sales, CS, Support, and Product teams for cohesive experience
• Track and report on metrics like NPS and retention rates
• Drive ARR growth by identifying expansion opportunities