Scality

Customer Success Manager

Scality

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

CloudDistributed SystemsDockerKubernetes

About the role

  • Ensure customers achieve desired outcomes and unlock potential of products
  • Build lasting relationships and drive product adoption
  • Maximize customer satisfaction and retention
  • Identify and nurture upsell, cross-sell, and renewal opportunities
  • Own entire customer lifecycle from onboarding to renewals
  • Monitor customer health and leverage data to identify risks and opportunities
  • Collaborate with Sales, CS, Support, and Product teams for cohesive experience
  • Track and report on metrics like NPS and retention rates
  • Drive ARR growth by identifying expansion opportunities

Requirements

  • English is mandatory
  • Additional European language is a plus.
  • Storage Experience: Familiarity with NAS, SAN, RAID, distributed file systems, object storage, RESTful APIs, and Amazon S3.
  • Hardware Knowledge: Understanding of x86 platforms, RAID architecture, and file systems.
  • High Availability & Containers: Understanding of distributed systems, load balancing, cloud platforms, and container technologies (Docker, Kubernetes).
  • Production Environment: Knowledge of web servers, backups, email systems, package management, and monitoring in large-scale production settings.
  • ITIL & Tools: Understanding of ITIL Problem and Change Management processes, and experience with Atlassian tools (Jira, Confluence).
  • BS or MS degree in Computer Engineering, Sales, or equivalent
  • Proven experience of a customer facing role in an IT company
Benefits
  • sports and wellness programs
  • social responsibility programs
  • generous benefits packages

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
NASSANRAIDdistributed file systemsobject storageRESTful APIsAmazon S3DockerKubernetesITIL
Soft skills
customer satisfactionrelationship buildingcommunicationcollaborationdata analysisproblem solvingcustomer lifecycle managementupsellingcross-sellingrenewal management