Customer Success Account Manager
Scality
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇷🇴 Romania
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for managing a group of mid-size enterprise customers, ensuring strong retention and expansion outcomes.
- Ensure that every customer renews on time and explores opportunities to further expand Scality’s footprint.
- Work closely with Sales, Customer Success, Channel managers and channel partners to identify and mitigate risks, uncover growth opportunities, and deliver a positive customer experience throughout the lifecycle.
- Cover the commercial and sales aspects of product adoption and retention, while Customer Success focuses on technical success.
Requirements
- Fluent French and English
- Experience in renewals, account management, or customer lifecycle roles (software/SaaS preferred)
- Ability to identify growth opportunities and translate customer needs into expansion deals.
- Strong negotiation, communication and cross-functional collaboration skills.
- Strong understanding of channel-led GTM models and co-selling dynamics.
- High activity orientation: strong outbound discipline, follow-up rigor, and persistence.
- Data-driven, organized, and proficient in using CRM tools for tracking and forecasting.
Benefits
- company supported programs such as, sports and wellness programs
- social responsibility programs
- generous benefits packages
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer lifecycle managementrenewalsnegotiationdata-driven decision making
Soft skills
communicationcross-functional collaborationactivity orientationoutbound disciplinefollow-up rigorpersistence