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Operations Associate
Scaling.comOperations Associate maintaining internal systems and user access. Facilitating cross-functional team collaboration for operational efficiency.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing operational platforms and CRM systems, particularly Go-High Level, while ensuring data accuracy and maintaining internal documentation. Strong organizational skills and clear communication are essential for supporting cross-functional teams in a remote environment.
Highest-signal resume keywords
Go-High Level ExperienceGoogle Workspace ProficiencyMonday.com ProficiencyZoom ProficiencyBambooHR Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM SupportOperational Platform ManagementData Accuracy MonitoringSOP DevelopmentWorkflow Maintenance
Soft Skills
Highly OrganizedAttention to DetailSelf-DirectedClear Communication
Tools & Technologies
ZapierTrainualAnthropic's ClaudeOpenAI's GPT Models
Industry Keywords
User Access ManagementOnboardingRole ChangesOffboardingLogistics Support
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Own day-to-day support for Go-High Level, Monday.com, Zapier, BambooHR, Zoom, Trainual, and related platforms
- Manage user access across tools — onboarding, role changes, and offboarding
- Troubleshoot basic system issues and escalate as needed
- Maintain Go-High Level organization: contact management, pipeline hygiene, tagging, and workflow upkeep
- Monitor data accuracy across platforms and flag inconsistencies proactively
- Build and maintain SOPs for internal workflows and systems
- Keep internal documentation current as the company evolves
- Route operational requests to the right teams and track resolution
- Support marketing, sales, people ops, and program delivery with operational and administrative tasks
- Provide basic logistics support for internal meetings and group coaching sessions on Zoom
Requirements
What you’ll need- Experience supporting internal teams on CRM or operational platforms — Go-High Level experience
- Proficiency with Google Workspace, Monday.com, Zoom, BambooHR, Zapier, and Trainual (or comparable tools)
- Highly organized with strong attention to detail and a bias for documentation
- Self-directed and reliable — you manage your own workload without needing close supervision
- Clear communicator, comfortable working across multiple teams in a remote environment
- U.S. based and authorized to work without sponsorship
- Preference given to individuals with hands-on experience with large language model platforms, specifically Anthropic's Claude and OpenAI's GPT models
Benefits
Comp & perks- Paid Time Off – Includes vacation days, sick leave, and company holidays
- Remote Work Flexibility – Work from the location of your choice (U.S.-based) with the structure, autonomy, and support to thrive