Scaleway

Product Manager – Account Experience

Scaleway

full-time

Posted on:

Location Type: Hybrid

Location: Bordeaux • France

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About the role

  • Define and drive the product roadmap for Scaleway’s Account platform
  • Improve the account creation and onboarding journey to better support different customer profiles
  • Design and evolve the account architecture (tenant, organization, project, user model) to support enterprise customers
  • Lead initiatives related to authentication, account lifecycle management, and security
  • Ensure the user database serves as a reliable "source of truth" for internal systems such as billing, BI, and product services
  • Work on fraud prevention, compliance topics (including GDPR), and account protection mechanisms
  • Improve resource and product search capabilities within the platform
  • Promote and enhance the support experience, including ticket management and visibility of support plans
  • Collaborate with multiple teams (Trust, Support, Marketing Growth, SalesOps, Legal) on cross-functional initiatives
  • Use product data and experimentation tools to prioritize work and measure product impact

Requirements

  • 5+ years of experience as a Product Manager in a SaaS or technology environment
  • Strong data-driven product mindset with experience using analytics tools
  • Experience working on platform-level systems such as account management, onboarding flows, or authentication
  • Proven ability to lead cross-functional projects involving multiple stakeholders
  • Familiarity with product tools such as Jira and Confluence, analytics platforms, and A/B testing tools
Benefits
  • Hybrid work: Up to 3 days of remote work per week
  • Offices: Spacious, well-designed offices conveniently located near public transport, many with outdoor terraces and bike parking
  • Dining: Healthy meals prepared by an in-house chef at headquarters and breakfast available year-round across all sites. Employees at regional sites receive a Swile card for lunches
  • Well-being support: Access to services such as gyms, daycare places, and discounts for care services to help maintain work-life balance
  • International environment: A multicultural workplace with dozens of nationalities where English is as widely spoken as French
  • Career & mobility: Managers support internal mobility, and opportunities to move to other entities within the Iliad Group are available to all employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product roadmapaccount architectureauthenticationaccount lifecycle managementfraud preventioncomplianceGDPRresource search capabilitiesproduct data analysisA/B testing
Soft Skills
data-driven mindsetleadershipcollaborationcross-functional project managementstakeholder management