Scaleway

Technical Account Manager

Scaleway

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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Tech Stack

CloudKubernetesLinuxTerraform

About the role

  • Serve as the primary technical point of contact for strategic Enterprise clients.
  • Coordinate support, engineering, and product teams to ensure SLA compliance, incident resolution, and post-mortems.
  • Manage client adoption of Scaleway products, ensuring optimal usage and value realization.
  • Co-lead Quarterly Service Reviews (QSRs) and steering committees with C-level executives: structure meetings, compile data, and define action plans.
  • Provide cloud architecture guidance and cost-optimization (FinOps) recommendations.
  • Handle critical incidents and act as a trusted advisor during crises.
  • Collect and prioritize product feedback from clients, collaborating with Sales and Product teams.
  • Ensure alignment between client needs, the Scaleway roadmap, and business objectives.

Requirements

  • 3 to 5 years of experience in a technical consulting or senior customer engineering role.
  • Expertise in cloud infrastructure (IaaS, PaaS, S3, Kubernetes, Terraform).
  • Strong Linux system administration and networking fundamentals.
  • Proficiency with modern tooling (Jira, Salesforce, Metabase, Google Workspace).
  • Experience with complex migrations (on-premises to cloud or cloud-to-cloud) and designing scalable architectures.
  • Trilingual: fluent in English, French, and Italian.
  • Exceptional communication: able to discuss business ROI with decision-makers and technical details with engineers.
  • Diplomacy & empathy: able to build strong relationships and manage high-pressure crisis situations.
  • Analytical mindset: proactive in identifying problems and proposing innovative solutions.
  • Collaborative spirit: values collective success over individual achievement.
Benefits
  • Hybrid work: up to 3 days remote work per week.
  • Offices: spacious, dynamic offices with bold design, conveniently located near public transport. Most offices include outdoor spaces (terraces) and bike parking.
  • Dining: chef-prepared healthy meals at headquarters and breakfast available year-round at all sites. Employees working from regional sites receive a Swile card for lunches.
  • Well-being support: access to gym memberships, daycare spots, or discounted caregiving services—Scaleway is committed to helping employees maintain a balanced life.
  • International environment: with dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.
  • Career & mobility: managers support internal mobility, and opportunities to move to other entities within the Iliad Group are available to all employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cloud infrastructureIaaSPaaSS3KubernetesTerraformLinux system administrationnetworking fundamentalscomplex migrationsscalable architectures
Soft Skills
communicationdiplomacyempathyanalytical mindsetcollaborative spirit