Recovery Analyst

ScaleUP Week

Recovery Analyst managing unmatched repayments through troubleshooting and outreach for ZayZoon's financial wellness platform. Collaborating with finance and success teams to resolve payment discrepancies.

Posted 7/13/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$65,000 - CA$83,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis and collections, with a strong focus on client and partner engagement. Proficient in Excel for financial reporting and reconciliation, while effectively communicating insights to internal teams and stakeholders.

Highest-signal resume keywords

Data AnalysisExcel ProficiencyCollections ExperienceStrong Communication SkillsReconciliation Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisCollectionsExcelReconciliationFinancial ReportingPivot TablesFormulasAged Accounts ReceivableMonth End ReportingIssue Resolution

Soft Skills

Client EngagementProblem SolvingAttention to DetailCommunicationCollaboration

Industry Keywords

SaaSFintechProfessional ServicesHigh Volume DataCustomer SuccessPartner Success

About the role

Key responsibilities & impact

Review unmatched repayment summaries, get to the root cause, and decide what needs attention first
Reach out directly to partners and employers to resolve issues, keeping Customer Success and Partner Success teams looped in
Identify patterns across clients and partners, and share results with the teams who can act on it
Own month end recovery reporting, including tracking down what's missing and who to contact
Contribute estimates and context to support financial close
Handle simple bank reconciliation on incoming and outgoing accounts
Put together a monthly summary of aged accounts receivable
Flag where matching logic is breaking down and work with our systems owner to test fixes

Requirements

What you’ll need

3-5 years of experience in collections, data analysis, accounting, or something comparable
A genuine interest in working with clients and partners, not just data
The instinct to keep digging when the obvious answers run out, this role lives in the last 1% that automation can't solve
Proficiency in Excel (intermediate level), including pivot tables, formulas, and data analysis.
Comfort working with high volume data where there is ambiguity
Strong communication skills, you can explain what's going on clearly to both partners and internal teams
Experience with reconciliation is a plus, but not required
Background in a fast-paced environment like SaaS, fintech, or a professional services firm is a bonus

Benefits

Comp & perks

Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors - our jobs are fully remote, forever
Flexible Time Off: Whether it's a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset – our “You-do-You” time off program caters to the diverse and evolving lifestyles of our team with a maximum of 6 weeks vacation
Instant Benefits: All full-time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend
Inclusive parental leave top-up, earned wage access, real time market data for salaries, a supportive culture for lifelong learners and more