Sales Operations Specialist

ScaleSource

Sales Operations Specialist managing speed-to-lead and pipeline discipline for U.S.-based contractors. Ensuring leads and proposals are addressed promptly and accurately in a remote role.

Posted 7/20/2026full-timeRemote • 🇰🇪 KenyaJuniorMid-Level💰 $1,250 - $1,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing inbound and outbound lead follow-ups, ensuring timely responses and accurate proposal generation. Proficient in utilizing CRM systems to maintain data integrity and support high-volume sales activities.

Highest-signal resume keywords

Lead Follow-Up ManagementProposal GenerationCRM ProficiencyHigh-Volume Sales ExperienceFluent English Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Lead TrackingProposal AccuracyData ManagementSales Pipeline ManagementError Checking

Soft Skills

Organizational SkillsAttention to DetailCustomer EngagementEffective Communication

Tools & Technologies

ServiceTitanJobberHousecall ProBuildertrendHubSpot

Industry Keywords

Inside SalesService CoordinationEstimating SupportContractor Office SupportPipeline Activity

About the role

Key responsibilities & impact

Contacting every inbound lead within the target response window — minutes, not hours
Making outbound calls, callbacks, and follow-ups without being chased to do it
Responding fast enough that the business wins the job before a competitor even calls back
Tracking every touchpoint so no lead falls through the cracks between first contact and close
Working the follow-up cadence every day, not when you get around to it
Building estimate packets, proposals, job notes, and pipeline updates
Keeping estimates accurate and consistent so the sales team and the customer both trust the number
Sending proposals promptly and tracking them through to signature
Catching errors before they go out — wrong scope, wrong price, wrong customer details
Keeping templates and pricing references current so accuracy scales
Locking in appointments, site visits, estimate reminders, and proposal send-outs
Confirming appointments before they happen so crews and estimators don't drive to no-shows
Rescheduling cleanly when plans change — and making sure the customer knows
Chasing unsigned proposals until they are signed or confirmed dead
Re-engaging dormant leads with structured outreach, not one half-hearted email
Keeping CRM / job-management statuses, notes, and next steps accurate and current
Logging every meaningful contact so the next person is not starting from zero
Creating follow-up tasks with owners and due dates
Making sure pipeline reports are trustworthy because the data underneath them is

Requirements

What you’ll need

2+ years in inside sales, service coordination, dispatch, estimating support, or contractor office support
Sustained volume experience: 50+ lead follow-ups per week or 20+ proposals/quotes per month — this must be demonstrable, not estimated
2+ years hands-on with ServiceTitan, Jobber, Housecall Pro, Buildertrend, HubSpot, or a similar CRM / job-management platform
Supported $100k+/month in pipeline activity tied to quoting or bidding
Fluent written and spoken English at a professional, customer-facing level
Must pass a live call simulation and written accuracy exercise at 85%+
Professional home office setup and reliable internet
Willing to undergo the required training assessment as part of the recruitment process
Must be available Monday–Friday, 9:00 AM–6:00 PM in PST, CST, or EST

Benefits

Comp & perks

Better Role Matching — you are placed where you can actually perform and grow, not just fill a seat
Real Upside — strong performers unlock raises, long-term stability, and future opportunities
Work With U.S. Operators — direct exposure to franchise owners focused on growth and execution
Real Ownership — your work directly impacts operations. Less bureaucracy, more responsibility from day one
Multi-Location Exposure — work across multiple franchise locations and learn how scalable operations actually run